Question set 10


Why do we want to maintain good workplace relationships?

·         We want to increase employment fluctuation

·         We want employees to be healthy

·         We want employees to make less errors


Appreciating a team-member for an achievement:

·         Shall be done privately

·         Is not important, they receive salary

·         Has positive impact on work performance


Choose what is true about narcissistic equilibrium:

·         It is maintained by experiencing positive emotions

·         It is only possessed by people with narcissistic personality

·         Long-term negative disbalance leads to narcissistic personality


Choose what is true about “Feedback sandwich” model?

·         It is a method when person is being criticized by two evaluators simultaneously

·         It is used to criticize someone while trying to not damage his narcissistic equilibrium

·         We start with critique, then show some appreciation, and finish-up with resumé of the
unwanted behavior


When sanctions for unwanted behavior of a team-member need to be introduced, what shall we ensure?

·         Sanctions doesn’t need to be realistic; they need to be intimidating

·         Sanction shall be commensurate to the input

·         Once introduced, sanctions shall be applied if unwanted behavior repeats


Interpersonal conflicts:

·         Are often caused by a single party

·         May escalate if overlooked

·         Are best solved by clearly identifying who is right and who is wrong


From the conflict-solving strategies we discussed, which is a “non-zero sum” approach?

·         Integrative

·         Passive

·         Focused on individual


Mobbing includes:

·         Expressions of open hostility

·         Sabotaging cooperation

·         Spiteful behavior


Bossing includes:

·         Assigning tasks that are too simple or too hard for an employee

·         Frequent constructive criticism

·         Frequent non-constructive criticism