WfiSOlf, / í É/m **/. /JJt s Gender, Sexuality and Organisations No company can afford to waste valuable brainpower simply because it's wearing a skirt (Anne Fisher,Fortune,21 September 1992) In the past decade businesses and business academics have discovered gender. Compared to other areas this has been somewhat late. There is a massive and important body of research and theory on gender, work and family (see Dex, 1985; Wal by, 1986; Thompson, 1989; Bradley, 1996; Crompton, 1997; Rubery et al., 1999). But that debate on the sexual division of labour focuses on occupational divisions, differential control in the labour process, female labour-force participation, segmented labour markets, or more broadly on patriarchy and capitalism. Organisations tend to be treated as passive recipients of wider social forces, with power only appearing indirectly, for example through access to employment. It is essential to 'see how organisational forms structure and are themselves structured by gender' (Witz and Savage, 1992: 8). That gap has been progressively filled with a variety of explanations and policy prescriptions. Policy parameters and intellectual frameworks Radical organisation theory has 'borrowed' the idea of 'gendered jobs' - ones that associate task requirements with the perceived qualities of a particular sex - and has begun to debate the extent to which organisations and their structures, bureaucracy in particular, can be considered as gendered. Empirically, the focus continues to be the 'glass ceiling' - the barriers to progress through organisational hierarchies. This narrower frame, which forms the subject matter of this chapter, has costs. Female managers are not the majority of women workers and the bigger, sociological picture can sometimes be obscured. As recent UK government figures show, the prime cause of the gender income gap is the concentration of women in lower-paid sectors of the labour market {The Guardian, 21 February 2000). Nevertheless, there are advantages in a narrower focus, drawing on what has been largely a 'dialogue between feminist theory and organisation theory' (Wajcman, 1996b: 262). Something new and specific has been added to an existing, powerful body of knowledge. At the same time the basic theoretical frameworks are reproduced and re-examined (see the parallels, for example, in the gender and technology debate: Grint and Gill, 1996; Webster, 1996). That a new body of theory has had to address absences and disconnections is not surprising, as the visibility of gender in organizational analysis itself has been low. Recent surveys (Acker and Van Houten, 1992; Hearn and Parkin, 1992; Collinson and Hearn, 1994; Calás and Smircich, 1997; Alvesson and Due Billing, 1997) have trawled the major landmarks of theory and research from Taylorism to human relations and contingency theory, and have noted that though organisational processes are clearly influenced by ger gender, and men Organisation men and abc tional ends t 222-3) Weber is placed í him, the rise of bi sonal rules, proa contrasted with personal allegian realm along wit rational-legal au Banishing ge life, as many err Wilson, 1995). I particular form o focal point of arg that this was ab< reaches of manag collar ranks in assumptions, it v opportunity initi such as those in\ wholly dependen of demographic, to private and pi together, they sh room at the top merely a matter seriously into wc That was the was dawning tha (for example, h' banking and fina the US a governn only about 5 per Institute of Maní in 1995 the nun: fractionally durii cent and at all le-qualified and ex| the health servic ments of the pc initiatives (Wajci less than 3 per c j se it's red gender. ,c and ímpor-l985;Walby, 1999). But ions, differ-,n, segmented .......ions tend to >earing indi- to 'see how ("Witz and explanations bs' - ones that —lex - and has bureaucracy itmues to be the ierarchies. This costs. Femalí i—ogjcal pictun the prime cans' "" sectors of th . ire advantage ,etween ferninií --W and specifi : same time th me parallels, ft ; Webster, I??6 Lnections is » has been lo1 92; Collinson ai "7) have trawl n relations ai )cesses are clea: GENDER, SEXUALITY AND ORGANISATIONS ■ 133 influenced by gendered power relations, employees and managers appear to have no gender, and men and management are synonymous. Organisational scholarship has been, primarily, a literature written by men, for men and about men; how to gain the cooperation of men to achieve organisational ends through rationality: how to man/age. (Calás and Smircich, 1996: 222-3) Weber is placed firmly in the centre of this 'malestream' organisational analysis. For him, the rise of bureaucracy brings with it an instrumental rationality in which impersonal rules, procedures and hierarchies are operated with technical efficiency. This is contrasted with traditional forms of authority reliant on individual privilege and personal allegiance. Issues of gender and sexuality are thus despatched to a private realm along with patrimonial and patriarchal relations, no longer to endanger rational-legal authority in the public sphere. Banishing gender from the theory is far from the actual practice of organisational life, as many critics have subsequently argued (Pringle, 1989; Cockburn, 1991; F. Wilson, 1995). But by the time this conceptual invisibility was being challenged, a particular form of absence - from the management of organisations - had become the focal point of argument. The 1980s were in fact characterised by a degree of optimism that this was about to change. After all, women had been entering into the lower reaches of management and the professions, after having come to dominate the white-collar ranks in previous decades in many countries. According to 'trickle-up' assumptions, it was a question of watch and wait. To move the process along, equal opportunity initiatives were being taken by or forced upon many large companies, such as those involved in Opportunity 2000 in the UK. Progress, was, however, not wholly dependent on corporate beneficence. Optimism was fuelled by a combination of demographic, cultural and economic changes, such as the shift from manufacturing to private and public services, and from domestic to transnational companies. Taken together, they should have created a competitive imperative for companies to make >om at the top (Adler and Izraeli, 1988; Adler, 1994). In other words it was not erely a matter of women getting into management, management were getting nously into women. That was the theory - the practice was different. By the mid-1990s the realisation as dawning that progress had been limited. There was movement in some specialisms or example, human resources and marketing) and some sectors {for example, inking and finance), but by and large the glass ceiling was proving very durable. In ie US a government-financed Glass Ceiling Commission estimated that women held tily about 5 per cent of senior executive positions {The Economist, 10 August 1996). istitute of Management (1994,1996) surveys painted a depressing picture in the UK: 11995 the number of female managers was 10.7 per cent and that increased only actionaliy during the later 1990s. Those in the senior category constituted only 5 per sit and at all levels there were differences in pay and perks, even for those similarly ualified and experienced. These trends hold true in sectoral studies, such as those in *e health service (IHSM Consultants, 1994), and more detailed qualitative assess-tents of the position in large companies at the forefront of equal opportunity Wiatives (Wajcman, 1996a, 1998). Higher up the ladder the position is worse, with ;ss than 3 per cent of executive directors women (Caulkin, 1999). Even in Sweden 1 P-- ■ \ - * ... 134 • WORK ORGANISATIONS with its family-friendly social policies and high rates of female labour force partici-.' pation, only 3 per cent of senior executives were female, and an earnings gap of.' between 10 and 30 per cent existed (Kimmel, 1993). Australia too has a figure of 3 per cent in an economy where women make up 43 per cent of the workforce (Guardian, 17 January 2000). While some, such as The Economist (1996), still : believed that given the different age cohorts of male and female managers it was still a matter of time, most other commentators concluded that there was indeed something different about the 'careers' of female managers that required explanation. Gendering organisational analysis As Acker (1992: 248-9) observes, to document difficulties and differences is one thing, to explain them is another. Acker herself contributed one of the most influential concepts in this task - the gendered substructure of organisations: the frequently implicit rules and arrangements that underlie practices taken for granted as rational. But if the structures and practices are gendered, how are they so? The explanations we examine in this section have contrasting answers, though they all move beyond any account that rests on individual differences, whether these are biological (G. Wilson, 1997; Browne, 1998), psychologically based (Davidson and Cooper, 1992), or derived from economic models such as human capital theory (Becker, 1985). Here, thecause of unequal access to opportunity and power is located in socialisation, sexuality, psychology or natural disposition. But gender inequality in organisations is simply too persistent and deep-rooted to be accounted for by any variant on 'you get out what you put in', to say nothing of the fact that women's qualifications tend to be superior to their male counterparts. Kanter and organisational context The disparity between ideal type and reality was picked up earliest by one of the few feminists working within conventional management theory. Kanter's f 1993) Men and Women of the Corporation was a landmark work, setting out a serious critique of the male bias within internal power structures and an explanation for the widely-observed 'glass ceiling' restricting progress up the hierarchy (Rees, 1992,- Davidson and Cooper, 1992}. The emphasis on internal is important, because Kanter does not treat the corporation simply as a reflection of the outside world: 'to a very large degree, organizations make their workers into who they are' (1993: 263). She adopts what is described as a structural model, in the same manner discussed in the previous chapter with respect to writers such as Pfeffer. In other words, 'structural' refers to organisational rather than societal context. Kanter identifies three central determinants of behaviour: the structure of opportunity, the structure of power and the proportional distribution of people or social composition of jobs. Where the distribution is strongly skewed against women they will be marginalised, excluded and treated as 'token'. Tokens suffer from increased visibility and their performance tends to be judged by group rather than individual criteria. Kanter demonstrates that no research exists that proves any sex differences in power as manifested through leadership or management styles: 'a preference for men is a preference for power' (Kanter, 1993: 199). In contrast, locked into the lower reaches of the hierarchy and sex-segregated jobs, women internalise relative notions of worth. Or watchful gender ster jessness ar« power reso process. standing organisatio are overlai (Ramsay are toug defined 'Women authority Subse character, nai've libei (Calás. only 'aa Gender isations it can be informal women out' sex boss- patrimoma neutral Dei core her stu ships te different on the barriers of womt domin however power r harassmenl increa work or w: manŕ been (see bu GENDER, SEXUALITY AND ORGANISATIONS • 135 worth. Or, because they are playing to man-made rules, women have to resort to watchful strategies to avoid any role traps that would reinforce one of the many gender stereotypes (mother, seductress, iron maiden) that He in wait. Cycles of power-lessness are further reproduced through the perceptions and actions of men, who use power resources to reproduce structures in their own image. This is also an informal process. Men prefer their own company and share certain language and understandings. This 'homosociability' reproduces the existing gender order. Dominant organisational cultures and ideas of rational decision-making and effective management are overlaid with notions of masculinity, and the space for difference is closed down (Ramsay and Parker, 1992). Men are seen as making better managers because they are tough-minded, unemotional and authoritative. The 'other gender' comes to be defined as temperamentally unfit for power; Cockburn characterises this view as, 'Women are not capable of authority. And they turn into nasty people when in authority' (1991: 89). Subsequent feminist commentators, while acknowledging its path-breaking character, have often been harsh on Kanter. Her work has been located as part of a naive liberal feminism that was trying to demonstrate that women are people too fCalás and Smircich, 1996), and as a contingent approach that treats bureaucracy as only 'accidentally gendered' (Halford, Savage and Witz, 1997: 7). This is a little unfair. Gender is co-incidental rather than accidental - it coincides with male power in organisations. Kanter does not believe that bureaucracy is neutral, but she does think that it can be made rational. She works within a neo-Weberian tradition that reveals the informal and varied nature of bureaucracy. But that particular form is not fate. If women are not 'different', the acquisition of power by women could or should 'wipe out' sex, and it is organizations that have to be remade, not individuals. The boss-secretary relationship and other evidence of organizational sexuality are seen as patrimonial, pre-bureaucratic relics (Pringle, 1989). Relics can be rectified by a gender-neutral rationality. Despite the critiques, there is contemporary evidence around that supports herf core empirical arguments, rather than the broader theoretical spin given to them. In her studies of gender and culture in eight Italian firms, Poggio observes that relationships tend to be more egalitarian where women cease to be in the minority, 'The different sizes of the female component... seemingly bear out the intepretations based on the concept of "token"' (2000: 398). Simpson's (1997, 1998) studies of career barriers demonstrate that gender mix continues to be the most significant determinant of women's experience in organisations. Many women working in mixed or female-immated environments found them supportive and enabling. 'Token' women, iwever continue to encounter men's networks and 'clubs' that maintain asymmetric iwer relations through informal mechanisms, including sexual innuendo and rassment. For example, in more evenly mixed circumstances, the demands of creased workload were often acknowledged and some balance between home and ark catered for. In many organisations, however, men used their additional capacity willingness to stay late - 'presenteeism' - as a competitive weapon, recolonising anagement for themselves and criticising women who left 'early'. There has also 'en sympathetic research on the nature and impact of male networks in organisations ;e Pfeffer, 1997:93-8). Kanter's desire to emphasise the social construction of gender rather then the irdens of sexuality is understandable, but her analysis does lead to conceptual 136 • WORK ORGANISATIONS problems. First, that the process of social construction is conceived far too narrowly. While it is useful to locate specifically organizational dimensions, 'Curiously absent is any sense that men and women are locked, indeed formed, in an unequal gender order that spans not only work, but childhood, sexual intercourse, domesticity, street culture, and public life. There is no sense of how the organization came to take the damaging form it did' (Cockburn, 1990: 86). As a consequence neither individual nor systemic male power is adequately confronted. Kanter underestimated male resistance, in part because homosociability was treated only as a by-product of vertical occupational segregation. Second, in arguing that powerlessness, not sex, is the problem for women, Kanter fails to see the way that the two processes are interwoven, or how new forms of power and control appear around the construction of sexuality (Pringle, 1989: 88). Part of the problem is that Kanter utilises the narrow Weberian conception of power as freedom of action and ability to get things done. As we observed earlier, though, it is 'structural' rather than individualistic and, as with French and Raven, her whole discussion covers the well-trodden territory of the first dimension of power as a relatively fixed resource, operating through the panoply of peer alliances, sponsors and the like. While insightful in its own terms, such a framework inevitably neglects the broader dimensions and relational character of corporate patriarchy (Witz and Savage, 1992: 16). Kanter's work represents the best of her tradition, but the limitations of orthodox organisation theory, particularly the tendency to separate the workplace from broader social and historical processes, are frequently reproduced. Though she opened the gate, other perspectives had to be present to establish gender as a fundamental structuring principle of power and organisations (Mills and Tancred, 1992; Witz and Savage, 1992). Theorising difference Most theories attempting a gendered analysis emphasise durable difference rather than potential sameness. One of the most interesting developments in this respect has been a shift in mainstream behavioural and managerial literature that has turned previously 'negative' female qualities into positive assets. In an influential Harvard Business Review article, Rosener claimed that a second generation of managerial women were making their way to the top, not by aping men, but by being themselves: 'They are succeeding because of, not in spite of, certain characteristics generally considered to be "feminine" and inappropriate in leaders' (1990: 120). In this, the claims of evolutionary psychology are stood on its head. Those that believe that natural selection can explain workplace behaviour argue that the 'sparse representation' of women among senior executives arises from their genetic predisposition not to be aggressive, competitive and willing to take risks (Browne, 1998). In contrast, men's testosterone predisposes them to strive for status and dominance, and only women exposed to an unusual amount of these hormones will be aggressive enough to compete in the workplace (G. Wilson, 1997). In contrast, like Rosener, many management writers, organisations and consultants now claim to find a 'natural selection' in reverse. There is a strong similarity between how women see their leadership qualities (participative, collaborative, interactive, consensual, focused on soft skills such as teambuilding) and the new structures and styles required in the modern decentralised, post-bureaucratic organisation (Martin, 19 editor of Me, 1000 Britisx managers, in transnatic organisatio There " feminists, Ferguson male. She do emerge and modes can provi bureaucratic present w special vir. __ are corrupte building wo: hierarchical are seen 'Radical contrast 226). Th verbal, Many tions of from soi biologi source arguments with chan that the or femininit 1996: An structural such male 1989) there to do as a argue to em' appro discussion discursive cut GENDER, SEXUALITY AND ORGANISATIONS ■ 137 > narrowly, '-absent is der order LCity, street to take the idual nor ...ale resist -; of vertical "~"zx, is the terwoven, of sexuality ception of :rved earlier, d Raven, her f power as .. 5, sponsors ably neglects " (Witz and the limita-separate the '- ^produced. jlish gender .andTancred, —; rather than ,ect has been ned previously ■nard Business women were ^es:'They are ■f considered to imsof evolu-selection can women among ■ '-e aggressive, s testosterone n exposed to an ..compete in the _s and consult- itrong similarity "rotative, inter- ««Kr etructures (Martin, 1993; Institute of Management, 1994; Change Partnership, 1999). The editor of Management Today (quoted in Guardian, 7 March 1999) having surveyed 1000 British managers, recently pronounced that 'If men want to be successful managers, they must behave like women'. On an international stage, it is claimed that in transnationals characterised by networks of equals, women are well suited to move organisations from hierarchies to horizontal webs of relationships (Adler, 1994). There is a surprising continuity with some of these arguments among radical feminists, though shorn of the optimism about working within the male system. Ferguson (1984) regards the structures and discourses of bureaucracy as inherently male. She locates the problem in women's exclusion from the public realm. When they do emerge, not only are their jobs marginalised, but so are the more expressive values and modes of action developed in the private sphere. Such an alternative rationality can provide a means for women and other people in subordinate positions to challenge bureaucratic, male power. Such thinking draws upon a view that has always been present within feminism, expressed by the novelist Fay Weldon, that 'women had special virtues that men had not' {New Statesman, 27 September 1999). Those virtues are corrupted by the system and male power and would be better directed towards building women-led or women-only structures which would be participative and non-hierarchical. There are also parallels here to eco-feminism, where science and nature are seen as in themselves masculine (Griffin, 1984). As Calás and Smircich note, 'Radical feminists have taken the traditional association of women with nature (in contrast to man with culture) and found it a source of strength and power' (1996: 226). Thus it is held that there is a different way of knowing the world that is less verbal, more emotional and spiritual. Many other commentators, feminist and otherwise, have found the above conceptions of difference to be essentialist: in other words, that we can read off behaviour from some inherent essence that is, in this case, male or female. Sometimes this is biological, reducing women to their sexual and reproductive capacities, albeit as source of strength rather than weakness. Even when not biologically essentialist, such arguments tend to treat men and women as fixed categories, and are unable to deal with change and variation in roles and practices: 'Cross-cultural research has shown that there is no behaviour or meaning which is universally associated with masculinity or femininity: they are socially constructed and changing categories' (Grint and Gill, 1996: 5). An emphasis on social construction of identity is typical of Foucauldian and post-structuralist perspectives. Preferring to talk of symbolic rather than material resources, such writers emphasise the existence of a bureaucratic discourse that relies upon a male rationality which shatters the apparent neutrality of rules and goals (Pringle, 1989). Through case studies such as the boss-secretary relationship, Pringle stresses the requirements of masculine rationality and its associated identities in the workplace to do battle with the feminine 'other'. Other contributors to the debate treat gender as a form of power/knowledge (Fineman, 1993; Putnam and Mumby 1993). It is argued that instrumental rationality within bureaucracy is defined by its opposition to emotionality. Feelings expressed by employees are either denied, suppressed or appropriated by the company for its own, instrumental ends {this overlaps into ' discussion of emotional labour - see Chapters 13 and 18). The potentialities of diem™,™ r-nn*m-.r+'tnn r,( rr^Aor ;,-(,=.„«.;+•■,, are highly varied. Class, age or ethnicity can ypes of masculinity and femininity. Indeed, ^^JELib^áfiiOálSBt^iUeík'M^i 138 • WORK ORGANISATIONS having separated sex and gender, it is then possible to argue that 'Masculinity is and can be performed by women. Women who are successful managers perform hegemonic masculinity'' (Cheng, 1996: xii, original emphasis). It is difficult to avoid concluding from this type of argument that women cannot 'win'. If they rise to the top, they have then 'joined the other side'. Poststructuralist writing (which we return to in the next section) is at the same time highly relativist in identifying different discourses of masculinity and femininity, but also seeks and talks of single, durable gender differences. For example, in the collection of articles by Cheng (1996), hegemonic masculinity is used as an over-arching concept to explain dominant patterns in different work contexts such as those of trial lawyers, manufacturing management teams and military colleges. An over-emphasis on gender can subsume other influences on attitudes and behaviour that may impact on men and women, notably occupational and professional identities. So, for example, nursing has traditionally promoted a preference for control over emotions in the name of professional values (Bolton, 2000). It does not take us very far to use hegemonic or any other form of masculinity to explain this. Theorising gender in organisations has to avoid over-emphasising difference, and carefully to explain the origins and impact of gender relations. As Wajcman notes, 'management incorporates a male standard that positions women as out of place. Indeed, the construction of women as different from men is one of the mechanisms whereby male power in the workplace is maintained' (1998:2). To return to an earlier discussion, any evidence that new nurturant, soft skills are practised in organisations by women or anyone else is thin to non-existent. 'Feminine' values may be self-attributed, and tell us more about how managers like to see themselves than what they actually do. It is also notable, in Rosener's case, that her sample was drawn overwhelmingly from small and non-traditional organisations where the space to behave differently may be greater. Of equal importance, more empirically rigorous studies show that attitudinal differences between men and women at work are exaggerated. Studies of commitment show little or no difference between the sexes (Ramsay and Scholarios, 1998: 9), Based on her research into large multinationals with ostensibly progressive HR policies, Wajcman observes that 'there is no such thing as a "female" management style and that the similarities between women and men far outweigh the differences between men and women as groups' {1996b: 333}. Surveying a range of other studies, Izraeli and Adler (1994: 9) also note that 'negligible differences' were found. Both sexes are increasingly constrained by the lean and mean character of contemporary organisational life, with growing performance pressures on managers (Simpson, 1998). This is not an argument that seeks to displace gender as a key factor. Women continue to experience considerable constraint to career progression, while men retain greater opportunities to use formal and informal networks to advance their interests. What Wajcman and Simpson highlight is the difference between gender styles and gendered treatment. Much of the current literature is getting the significance of this the wrong way round. By over-emphasising the former, too much optimism is being generated about possibilities for women managers in a harsher, more directive corporate climate. As a senior female manager reported to Wajcman, 'The word that is being used is discipline ... and these changes in management style favour a male style .. . management say the right things on diversity issues, but the tangible results are getting worse' (1996b: 275). If we want to be able to understand the messy and complex picture of how men GENDER, SEXUALITY AND ORGANISATIONS • 139 inity is and i perform to avoid e to the top, the same 1 iemmimty, a. the collec-: ;r-axchmg ■wse of trial 'er-emphasis ay impact i - example, , in the name -"emonic or .ations has i and impact jtandard that erent from , „íamtameď mt, soft skills . "n-existent. gers like to case, that her ^gamsations at attitudmal ľ commitment :' 8: 9). Based [R policies, style and that "—-tween men i Izraeli and ,oth sexes are pary orgamsa- 398). This is itJiue to expe-retain greater i" "crests. What nd gendered this the wrong ~ ig generated .rate climate. igusedisdisci-.... management •ttmg worse' ire 1 and women think and act, 'we should see gender relations within organisations as complex, dynamic and potentially at least, unpredictable' (Halford, Savage and Witz, 1997: 13). This is best explored with reference to culture and career. Culture, careers and networks: embedding gender The gendering of organisational analysis has brought fresh insights to existing issues, for example to conventional accounts of bureaucracies as male career structures. Public and private bureaucracies developed along gendered lines, introducing large numbers of women into routine clerical jobs. The existence of practices such as marriage bars, where a female employee would be compelled to retire on marriage, facilitated the retention and promotion of male clerks. In this sense the growth of laige-scale organisations has seen the creation of mini-patriarchies where the expansion of the public sphere is shown to be 'premised on men's power and dominance in the private domains' (Hearn, 1992: 81). Even when those practices finished, evidence (Crompton and Jones, 1984) shows that internal labour markets in sectors such as banking provided alternative career routes for male clerical employees. However, Hakim's (1995) controversial work has challenged feminist orthodoxies. Using UK data sets, she argues that women's location in lower-status, lower-paid jobs is primarily an outcome of voluntary strategy rather than involuntary imposition. Many women choose to value benefits such as flexible hours, friendly workmates and good relations with the boss rather than career advancement. While it is important to recognise differentiated motives and circumstances among women, critics have argued that Hakim pays insufficient attention to the social and historical contexts that shape preferences and may lead some women to make pragmatic adjustments and accommodations (Anker, 1997; Ramsay and Scholarios, 1998). It also remains the case that a substantial number of 'career women' face real constraints inside the organisation. ŕor example, our understanding of organisational culture has also benefited from a gender 'twist'. It functions as a useful gateway to gender analyses because culture focuses on the way that individuals construct the understandings and subjectivities that undeipm behaviour and structure (Acker, 1992). Culturally-defined norms and values therefore crucially contribute to maintaining and reproducing the dominant patriarchal 1 ideologies and practices (Alvesson and Billing, 1992; Green and Cassell, 1994). The h„ argument, as we have seen, is that in bureaucracies, women are frequently strangers in ■"- a male-defined world. Culturally competent behaviour reflects largely masculine mono-s cultures (Gerhardi, 1996; Alvesson and Billing, 1997). This goes beyond the obvious j cases of resistance to women attempting to establish a presence in largely all-male 5-Í&. 'preserves such as the police and fire service (Salaman, 19S6; Keith and CoUinson, 1994). f^f There is evidence of women managers being perceived as threats to male self-image řftl (urgent, 1983; Cockburn, 1991). The latter study quotes one female senior manager: ^They certainly saw me as a huge threat when I first came. They made me feel very, very .Uncomfortable for six months. The woman bit. Men don't like it. They don't feel ^comfortable with women as superiors' (Cockburn, 1991: 141-2). Such women, as eppard's (1989) study found, often feel compelled to devise strategies of how to 'blend 3*n. The collection of essays in Colgan and Ledwith (1996) also provide numerous pamples of the ways in which women in different occupational contexts devise adap-«tion strategies to survive and progress in male-dominated environments. *t 140 • WORK ORGANISATIONS Increasingly analysis of culture has been complemented by that of networks. Access to networks has long been seen in conventional organisational theory to be a crucial factor in gaining structural advantage. Recent studies have demonstrated that women and ethnic minorities have less access to informal networks, and have different opportunities to convert their own organisational resources to network advantage (Ibarra, 1993, 1995}. Whereas women feel comfortable in formal settings such as meetings, men create cultures in which in- and after-hours socialising can play a crucial role in sharing information, playing 'office politics' and securing privileges (Tierney, 1996; Simpson, 1997,1998). Not surprisingly, women tend to use formal processes to seek promotion, while men prefer informal ones (The Economist, 10 August 1996). Surveys reveal that though women identify a variety of barriers to career advancement, the club or clique-like character of senior management is perceived to be crucial (Wajcman, 1996b). Interestingly a much smaller proportion of men identify informal networks as a problem, which suggests that the taken-for-granted masculinity of organisational cultures renders them invisible to the 'dominant sex'. Cultures are, however, not homogenous. Poggio (2000) identifies a continuum of 'women-friendliness' in her culture case studies. Different types of masculinity may produce a range of managerial styles, from authoritarianism, paternalism, entrepre-neurialism, careerism to informal relations where men form an in-group that simultaneously differentiates them from other groups of both sexes. The last group corresponds to the 'locker room culture' identified in a typology developed by Maddock and Parkin (1993); other gender cultures include the traditional 'gentleman's club', the 'barrack yard', and the more contemporary 'gender blind' and 'feminist pretender' arrangements, where new men affirm equal opportunities while nothing has really changed. This can be broadened further by referring to cross-cultural factors. In some national or regional cultures, such as those in East Asia where family businesses remain influential, membership of social networks outweighs credentials as a form of access. This can work for women in some circumstances, but militates against progression in the broader corporate economy (Izraeli and Adler, 1994: 8). Haiford, Savage and Witz (1997) draw useful and broader theoretical conclusions compatible with these kinds of findings. Organisations are neutral and depersonalised, but their gendered substructures are embedded within different cultural and historical contexts. Furthermore, organisations are populated by agents who reinterpret and contest existing practices and procedures. Gender, therefore, is inherently variable and continually enacted. Webster makes a similar anti-essentialist point about women's relation to technology, which she describes as 'one of exclusion through embedded historical practice, reinforced and reproduced in contemporary work settings' (1997: 25). Many of the examples and arguments drawn from such perspectives increasingly depend on analysis of sexuality instead of, or in addition to, gender. It is to this that we now turn. Sexuality had begun to creep out of the shadows of gender in the sociology of the workplace through well-known studies of the characteristics of female (Poliert, 1981; Westwood, 1984) and male (Willis, 1977) wage labour, and the use of sexuality and gender as a method of control (see Thompson, 1989:196-7). What such studies facilitated was a move beyond issues of sexual division of labour to those of sexuality in ^M } VíŕE ': P I . the division of Is Iff . with masculine - - -4 rational econor ■4& . defending sexua workers studie .':f.'.' . (Collinson, 19. '.''■■'-.■' , might seem to b •:^:i can be intimatt ' %■'■' tellingly reveal •■-$ printworkers, m livelihood, but ■m to the nature o ... v ■ ve-- j The entry ■-'■::.:'■■} studies, has al '■'& : these is the cr • /-í-, A bureaucracies ■■'':: K [[': . language, pra . .v" ■:!; strategies. In submerged un M ;:•'•'" seek to repres 'S substantialíy- •:,;■;;,: isational life •X' ■ example - th "'í/r: managers - í ■Si ;... language so - ■ ■. '■'' ' Whether foci '.4\ public natur :X detailed exa ■ -';,/". Thompson ( one. The d employees h '■'''■ bility and in v.; employers £ private, anc Such tri both conviv it increasing codes gover .-:; ment. Inde organisatip : Collinson, definition c and treatm themes foci practices c code of pi common tr ment can GENDER, SEXUALITY AND ORGANISATIONS • 141 —etworks. y to be a itrated that ye different dvantage t.os such as lay a crucial "'"'" (Tierney, ocesses to igust 1996). ■Avancement, be crucial ciiy informal asculinity of itinuum of jculinity may ;"'\ entrepre- jroup that he last group developed by gentleman's and 'feminist ile nothing has ~jral factors. family busi-redentials as a ■'■'-tates against ■ i). .retical conclu-■e_ neutral and , hin different lu:ed by agents ier, therefore, is "",ti-essentiahst = of exclusion i contemporary r--vn from such ■ ,n addition to, sociology of the r-fPolleit,l98lj . f sexuality and such studies fee* ...of sexuality10 j I %j the division of labour. This rested largely on the fact that work behaviour was overlaid with masculine and feminine identities. In this light, homosociability is not only a rational economic action to secure collective interests, it is a way of defining and defending sexual identities. This is as true of pranks and practices of the female factory workers studied by Poliert and Westwood as of the male workers in truck plants (Collinson, 1992), or abattoirs (Ackroyd and Crowdy, 1990). While some of this might seem to be at the marginal, social end of work activity, defence of sexual identity can be intimately connected with protection of access to employment. This is most tellingly revealed in Cockburn's (1991) examination of the attitudes and practices of prmtworkers, who clearly felt female employment to be a threat not only to their livelihood, but to their sense of (masculine) self that had become inextricably bound to the nature of their craft. The entry of sexuality into organisational theory, while drawing on the above studies, has also been contingent on a number of other developments. The first of these is the critique of the previously-discussed Weberian model of de-sexualised bureaucracies. From this absence, sexuality is suddenly to be found everywhere - in language, practices, relationships, displays, design, hierarchies and managerial strategies. In some instances it is seen primarily as a tension between a partially-submerged underlife of sexuality and the dominant calculative rationality that would seek to repress it in the name of efficiency (Burrell, 1992); in others it appears as a substantially-embedded set of practices much nearer the surface of everyday organisational life (Hearn and Parkin, 1987; Hearn et al.t 1989). To return to a previous example - that of Shepherd's (1989) account of 'blending in' strategies of female managers - it is clear that this frequently involved changes in appearance and body language so that female assertiveness would not threaten male sexual authority. Whether focusing on underlife or surface practice, what was being revealed was the public nature of what had been previously consigned to the private realm. In their detailed examination of sexual misbehaviour in the workplace, Ackroyd and Thompson (1999) argue that this is not merely a theoretical shift, but a practical one. The decline in gender-segregated workplaces and the increase in female employees has combined with workplace cultures that allow more elements of sociability and informality to create greater opportunities for sexual interactions. Both employers and employees have blurred the boundaries between the public and private, and between organisational and social selves. Such trends help to explain the growing litigation and politicisation surrounding toth convivial and coercive sexuality at work. In other words, companies are finding it increasingly necessary to regulate sexual interactions. While there is a growth of codes governing romantic relations, most of the emphasis has been on sexual harassment. Indeed, this has been the second route to visibility in management and : organisation theory (Gutek, 1985; Stanko, 1988; Di Tomaso, 1989; Collinson and s Collinson, 1989, 1994; Thomas and Kitzinger, 1997). There is no single and precise definition of harassment, in part because it is overlaid with particular legal contexts and treatments (Wilson and Thompson, 2001). Nevertheless, there are common .themes focusing on the unwanted, intrusive or persistent nature of the behaviour. Such practices can 'pollute' the work environment, according to a European Commission code of practice. Again while there are contrasting explanations, there are also ;otnmon themes. Whether at the office party or in promotion processes, sexual harass-■ a.wL« I» _ŕT If 144 • WORK ORGANISATIONS Viewing events from the 'bottom-up' and through micro-practices is much Jess Jikeiy to result in behaviour being read-off from universal conceptions of position and behaviour. In PringJe's work, secretaries were far from passive objects of the boss's banter, deriving pleasure from imitating, exaggerating or ridiculing existing stereotypes [1989: 103). This can be supported by other studies which are not necessarily from a Foucauldian perspective. Discursive practices in which women use sexuality and 'sexy chat' as a means of acting as subjects is best exemplified in Filby's (1992) previously mentioned study of daily life in betting shops. Though management tried and partly succeeded in using women's bodies and personalities to promote the product, female employees turned the tables by developing their own aggressive 'scolding' and 'joking' routines to keep customers and managers in their place. Evaluation: under and overpowered explanations Foucauldian theory and research on power and sexuality has proven a useful antidote to essentialist conceptions of men as automatic power holders and women as eternal victims. It reinforces existing research that shows the workplace as a site for a variety of forms of sexual and romantic relationship (Ackroyd and Thompson, 1999). Sexuality is the most complex of social relations, and 'we need a model of power relations which can also deal with power as it is exercised in friendly or intimate encounters' (Davis, 1991: 81). Of course, all sexuaJ relations cannot be described in this way. But even in the case of the most instrumental of sexual exchanges - prostitution - the dynamics of power and control cannot necessarily be described as men securing direct power, nor as motivated solely by the desire to affirm a masterful manhood (O'Con-nell Davidson, 1994a: 2). But it is the very specificity of sexuality as a site of power that creates a problem. In different ways, both the radical feminist and Foucauldian perspectives fail to recognise this. For each theory sees sexuality as the standard template of how power works, and this has a number of negative consequences. Radical feminists cannot see sexuality without seeing power, 'both its intention and its end, its product, is power' (Wise and Stanley, 1990: 15); hence they fail to grasp its varied construction and practice. Foucauldians, at least those writing in this area, cannot see power without seeing sexuality, and therefore tend to extend the latter's reach beyond its usefulness. Much of the rhetoric about the body falls into this trap. For example, Witz, Halfbrd and Savage comment on a woman manager who had worn a red suit in order to get noticed at a dinner: It really does serve to illustrate how embodied organizational participants can call up their embodiment through ways of presenting the body.Thechoiceofa red dress is evoking a number of associations between red and the womanly body-the most obvious is the association with red and sexuality,the least obvious is that between red and bleeding. (Witz, Halford and Savage, 1994; 23-4) Furthermore, the very fluidity and complexity recognised in post-structuralist perspectives may not be as applicable in other sites of power, particularly when we remember that the object of analysis is organisational sexuality. Whereas power is zero-sum in only the most coercive sexual encounters, in many workplace situations it is, as we argued earlier, often not as negotiable and is possessed and exercised by agents with a radically une enced by the for choice ar A furth former at th within liber power for F as we find/fi problem is discourses tuted throu constraints to material external la constraint-shifting me In pres rationality " theoretical make a moment dealing discussion From Equal inequali that promo under improve procedures in jobs; and flexi opment ofgend ance w EC of labour 1997) orgaiiisati follow " and diffici such limited neg inten GENDER, SEXUALITY AND ORGANISATIONS • 145 radically unequal access to power resources. Organisational sexuality is therefore influenced by the potential characteristics of both sites of power, with varied consequences for choice and constraint. A further worry about Foucauldian theory is that it tends to overestimate the former at the expense of the latter. 'Power here is not the oppressive power implicit within liberal feminism as a zero-sum analysis where power is a possession. Rather, power for Foucauit is productive, it allows us to think ourselves and our individuality as we find/fit ourselves in(to) various discourses' (Brewis and Kerfoot, 1994: 8). The problem is that organisational processes, gendered and otherwise, are not just discourses in relation to which we can position ourselves. Gender regimes are constituted through symbolic order and material practices (Wajcman, 1998: 3). The constraints to the success of equal opportunities policies, for example, are also linked to material sources of power, particularly those expressed through internal and external labour markets. Without this recognition of relatively durable structures and constraint, gender risks 'being swallowed up in the bottomless swamp of permanently shifting meanings and ambivalent discursive constructions' {Komter, 1991: 47) In presenting bureaucracy as a discourse in general, and a discourse of male rationality in particular, current theories are in danger of throwing the practical and theoretical baby out with the bathwater. We will return to the issue of rationality and make a qualified defence of the Weberian position in the final chapter, but for the moment we want to link the theoretical discussions to more practical issues about dealing with gender inequality, not merely to add a policy dimension, but because the discussion raises key theoretical questions. From equal opportunity to managing diversity? Equal opportunity (EO) policies advocate formal, collective responses to gender inequalities in the workplace, marking an end to an individual differences approach that promoted the idea that women had to 'fit in' in order to succeed. In contrast, under EO the onus was on organisations to change. This ranged from targets to improve the number of women at various levels of the organisation; formahsation of procedures and specification of equitable conduct dealing with access to and treatment in ]obs; family-friendly career support systems, including career breaks, job sharing and flexible hours; and additional training such as assertiveness and personal development. Overall, it can be seen as the prime policy response to the heightened visibility of gender issues outlined in this chapter, as well as a somewhat more reluctant compliance with legal regulation of sexual and other forms of discrimination. EO was always controversial. Business critics resented 'bureaucratic' regulation of labour markets and processes. Meanwhile, radical critics (Symons, 1992; Simpson, 1997) often see it as a form of liberal feminism that encourages a superficial view that organisations could be gender neutral if appropriate procedures and policies were followed, and inequalities could be dealt with if opportunities were made available and women took them. Given the evidence examined m this chapter, it has not been difficult for critics to find problems to teed on. Even flagship progressive companies, h as those involved in Opportunity 2000 in the UK, have been shown to make ited progress (Wajcman, 1996b). An emphasis on formal procedures tends to ilect underlying structural and attitudmal factors. As a consequence, external or srnal legislation may be ignored or marginalised m practice, particularly where I*" *' ff .f JWtafc'r 146 • WORK ORGANISATIONS senior managerial support is weak or operational managers are hostile (Jewson and Mason, 1986; CoJlinson etal., 1990). Managerial writers began to use such evidence to mount a critique of the 'ineffectiveness' of EO and US-based affirmative action policies (Blakemore and Black, 1996). An alternative was advocated under the heading of managing diversity. That has proven very influential in practitioner communities {see Randola and Fullerton, 1994). The content of diversity differs, as management and policy makers struggle to come to terms with the growing heterogeneity of the labour force in terms of gender, ethnicity, age and disability (de los Reyes, 2000). In some contexts such as Sweden, as de Jos Reyes observes, issues of ethnicity and migrant labour predominate, though in general, 'few studies deal with the impact of ethnicity in work organisations' (2000: 260). Nevertheless, there are commonalities in the approach. As the employment policy director of Grand Metropolitan put it, 'Managing or valuing diversity differs from the conventional approach to equal opportunities in that it seeks to create a climate whereby those involved want to move beyond the achievement of mere statistical goals' (Greenslade, 1994; 28). Like many companies they prioritise the business case for any measures, notably that diversity reflects demographic change and therefore the available talent pool, enhances competitiveness by adding value to the capacity for innovation, and matches the profile of clients and customers. The policy terrain shifts to an emphasis on personal development, support for individuals through coaching and mentoring, education to change the culture of the organisation, and broadening managerial responsibilities beyond the human resource function. This is obviously linked to and extends the scope of HRM - competitive advantage is not just through people, but their diversity (Herriot and Pemberton, 1994). Multiculturalism can be achieved without the divisiveness of EO, with its associations with conflict, exclusion and special interests (Blakemore and Black, 1996). The different perceptions, language and ways of solving problems of men and women are complementary and can both add value (Masreliez-Steen, 1989). As Kxrton and Greene (2000) note, there is a shift away from norms of assimilation and towards 'positive messages' about recognising talent through and despite social differences. Some feminists working in the management field support this. Adler argues that an equity approach assumes similarity, while MD is based on assumed difference: 'The first focuses on increasing the representation of women managers; the second, on increasing their utilisation at all levels of the organisation' (1994:24). Such arguments clearly reflect the broader shifts in approach towards a 'soft' essentiaiism in feminist thought: that women can be themselves and be of value without having to assimilate. This kind of approach is superficially attractive. It draws its main explanatory power from an understanding of the significance of the kind of informal cultures and networks discussed earlier, and some of its policy mechanisms, such as mentoring, may be a useful addition. However, MD remains limited in theoretical and practical terms. It attempts to combine what would appear to be contradictory: a focus on individuals rather than groups, yet a recognition of collective categories and change goals. The shift of emphasis towards individuals disconnects those goals from any collective force of disadvantaged groups, and regards all difference as equally salient (Kirton and Greene, 2000:113), Measuring progress qualitatively rather than quantitatively uses the language of complementarity and depth, yet allows organisations to evade the constraints of targets and facilitate male appropriation of 'feminine styles' without substantive change in representa toAdier,mea (1994: 26). ŕ about the mi and female fluted differen exclusion fro For all " dures and be that it is the able and pro a more diff combined a struggle policies, it that many I Conclu Despite f'Ciidc" ci a lions disapr {Brcni there In con chap exist m pro sh< the wo \K'"a pre doJ is CO tit ie GENDER, SEXUALITY AND ORGANISATIONS • 147 fewson and the 'inef-and Black, aitsity. That , nillerton, i struggle to LS of gender, i *veden, as : rhough m ions' (2000: : ""ployment : ity differs ; to create a '.mere statis- e business ^ and there-/■alue to the tpport for ulture of the i - n resource Dmpetitive Femberton, with its asso- ck, 1996}. ; „nd women s Kirton and "~d towaids ferences. :r argues that Irence: 'The second, on en arguments m_in feminist assimilate. : tory power cultures and ■■' 'mentoring, It attempts to k-ratber than he shift of ^ve force of n and Greene, in representation or progression (Wajcman, 1996a.: 347). Complementarity, according to Adler, means that 'firms expect women managers, to think, dress, and act like women' (1994: 26). Aside from the fact that this is at odds with previously-discussed evidence about the much exaggerated differences between the attitudes and behaviour of male and female managers, there is 'the danger that any argument based on women's attributed differences from men will be used to reassert their essential inferiority and justifiable exclusion from certain public roles' (Webb, 1997: 163). For all its weaknesses, EO offers a minimum defence in terms of policing procedures and behaviour. Moreover, it is consistent with the evidence we have examined that it is the formal domains of organisational life where women feel more comfortable and protected (Simpson, 1997: 126). It is true that changing informal cultures is a more difficult and long-term task, but the issue is whether it is more effective when combined with formal mechanisms. Achieving substantive equal opportunity will be a struggle, it will require more extensive legislation to encourage family-friendly policies, it will be lengthy and there will be losers. None of this fits easily into the way that many proponents of HRM view the world. Conclusion the continued practical obstacles to career progression, .sonic things have changed in clarions at work. Research clearly shows shifts away from the earlier stereotypical asso-of 'ideal' management with masculinity. However, while these views have virtually ircd among women, they arc siill present in the perceptions of many mak: managers : el al., J 989}. Even where women are still struggling as 'tokens' in difficult environments, htfc evidence thai, fhey are Jailing into the role traps identified by Kanter (Súnpsun, 1997). ast, while male managers may endorse general statements about equal Lreatmem, their e often :sofl' and more deeply-held beliefs remain unchanged. Tor example, Wajcman found that while there was no difference between the sexes when they were asked which e better mauager*, a sizeable minority of men (21 per cent) said they would prefer to work ie manager. oreticallyi here have also been major shifts. Ir is unlikely that organisation theory will ever ) gender neutral models of bureaucracy or anvrhing else. Indeed, as we have shown in this debates on the glass ceiling and other issues have added fresh insights which c< implement knowledge of gender and work, such as on labour markets (Ruherv ci at., 1999) and )iis (Witz, 1992). The distinctiveness ofthat debate and its focus on organisational factors iot let us lose sight ol the bigger pienne. A capacity to enter the labour market and rise up er ladder remains strongly affected by unequal domestic responsibilities, so studies or niily boundaries ueedlo inlurm organisational analysis [Croinptou, 1V96: Burke, 1997; n, 1998). Conflicts between job and familv are particularly acute where mobility is a site for career advancement and social norms .strongly reinforce the primacy of female : roles, as illustrated by Xg and FosbA i'2O00) stud y of international airlines in Hast Asia. ■lis chapter we have focused on the two key debates that have shaped thar analysis, but it noting that there may be tensions between the litciatures on gender and sexuality. Sonic tutors believe th.it the avalanche of writing on sexuality is beginning to squeeze out alten-thosc many aspects of the 'gender paradigm' that are distinguishable from issues of ." (VC'jtz and Savage, 1992). Tn relation to this, more conventional economic issues have and idťiititv. More controversially 'Traffic WĚ&S -*1";-* t fr «Sua *>M.