Letter of Complaint
Feedback


Dead Parrot – a complaint
•feedback:
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•the majority:
• good basis for a well-written complaint
• - improvements in the structure/style content/English needed

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•structure: paragraphs!!!
•style:
• the right level of formality in the whole letter
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•informal ® formal?
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• to return my money
• to give my money back
• to refund the money
• to  return the money

•informal ® formal
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• to give my money back ®
• to return my money ®
• to  return the money ®
• to refund the money
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•informal ® formal?
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• I am looking forward to your reply.
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• I look forward to your reply.
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• Looking forward to your reply.

•informal ® formal
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• Looking forward to your reply. ®
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• I am looking forward to your reply. ®
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• I look forward to your reply.
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•the content
• logical order
• clear explanation

•English
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• to be … merchantable quality
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•English
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• to be of merchantable quality
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•English
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• I …(buy) it 2 days ago.
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•English
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• I bought it 2 days ago.
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•articles:
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• I bought … parrot. However, …parrot died.
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•articles:
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• I bought a parrot.However, the parrot died.
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•articles:
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• … parrot which I bought yesterday.
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•articles:
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• the parrot which I bought yesterday.
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•articles:
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• I would like to discharge …contract.
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•articles:
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• I would like to discharge the contract.
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•čárky v anglické větě:
• obecné pravidlo: před vedlejší větou se čárka nepíše:
• …, because …
• …, if …
• …, that …

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•čárky v anglické větě:
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• … which…     X     …, which …
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•

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•čárky v anglické větě:
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• … which…     X     …, which …
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• „KTERÝ“ „COŽ“