A.      Match the words in the left column with their synonyms or definitions on the right:
stunned__tired _
shagged out heartbroken
pining_ lean against
kipping on it's fastened with a metal spito back
nailed	knocked unconscious
nuzzling up	| sleeping
O: No, no.'e's uh,... 2._.
C: Look, matey, I know a dead parrot when I see one, and I'm looking at one right now.
O: No no he's not dead, he's, he's restin't Remarkable bird, the Norwegian Blue, idri'it, ay? Beautiful plumage!
G: The plumage don't enter into it. It's 3._.
O: Nononono, no, no! 'E's resting!
C: All right then, if it's restin', I'll wake it up! 'Ello, Mister Polly Parrotl I've got a lovely fresh cuttle fish for you
if you show....
0: There, he moved!
C: No, he didn't, that was you 4._!
0:Ididnotl! C: Yes, you did! CELLO POLLY!!!!!
C: Now that's what I call a dead parrot. O: No, no.....No, 'e's stunned!
C: Um...now look...now look, mate, I've 'ad enough of this. That parrot 5,.._, and when I bought it
not 'alf an hour ago, you assured me that its 6._was due to it hem' tired and shagged out after a long
squawk.
O: Well, he's...he's, ah...probably pining for the fjords.
C: PINDtf' for the FJORDS?!?!?!? What kind of talk is that?, look, why did it 7._on its back the
moment I got 'im home?
O: The Norwegian Blue prefers kippin' on.it's back! Remarkable bird, id"nit,? Lovely plumage!
C: Look, I took the liberty of 8.__that parrot when I got it home, and I discovered the only reason
that it had been sitting on its perch in the first place was that it 9._there.
O: Well, o'course it was nailed there! Otherwise it would have nuzzled up to those bars, and VOOM! C: Mate, this bird wouldn't "voom" if you 10%_volts through it!
/Jj f You.will hear many synonyms of the word "dead". Note down as many as you can:
replaced*     "     ^    "~  » "***f~~ *****
bewrong v/akeup °e . .
.       ,  .,tw to make a complaint about the parrot
. The customer got angry and said that if the parrot-_-^f"e .
—    , The customer also mentioned that he.__,-™e parrot and
discovered that it _-.-tiiP narrot but then found out they
After a long absurd argument the owner finally agreed-the parro but
__parrots. He advised the customer_-_-iouisuiuuk* v r
Bolton, the brother_._the parrot for him. ......____
A LETTER OF COMPLAINT
LINK THE WORDS TO CREATE 8 TERMS (EACH WORD IS USED JUST ONCE)
exemption
intermediate
product
Statute of
merchantable
implied
to discharge
to waive
limitations liability clauses stipulations the right the contract terms quality
Background Problem Effect Solution
Warning (optional-Closing
A. I look forward to receiving your explanation of these matters.
B. This large number of errors is unacceptable to our customers, and we are therefore unable to sell these books.
C. This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience.
D. I enclose a copy of the book with the errors highlighted. Please re-print the book and send it to us by next Friday.
E. I am writing to inform you of my dissatisfaction with the food and drinks at the 'European Restaurant1 on 18 January this year.
F. I look forward to receiving your payment
G. I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again.
H. Otherwise, we may have to look elsewhere for our supplies.
I. Fm afraid that if these conditions are not met, we may be forced to take legal action.
J. I am writing to inform you that the goods we ordered from your company have not been supplied correctly.
It On 16 October 2012 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries.
L. We have found 16 spelling errors and 2 mis-labelled diagrams in the sample book.