IBM Client Innovation Center
Central Europe
Kateřina Panková| Internship Program Leader
Lucie Crespo| First Line Delivery Manager
Miroslav Jindra| Business operation Manager
Chloë Rébéna| Project coordinator for the promotion of French language
04 avril 2019
IBM Client Innovation Centers 2019
IBM Client Innovation Center
Central Europe
Growth
2001
Foundation of Client
Innovation Centre
Brno in 2001
2005
In 2005 both centers
were becoming
Integrated Delivery
Centers
2009
• Client Innovation
Centre Central
Europe effective
since October 2009
• Client Innovation
Centre Poland
established
2011
Client Innovation
Centre Central Europe
is winner of Global
Service Delivery
Quality Excellence
Award
2013
Awards
• Brno: Most Desired
Employer in South
Moravian Region
• Hungary: Most
popular employer
2013
2014
Client Innovation
Centre Hungary is
winner of Global
Service Delivery
Quality Excellence
Award
2015
Award
• Brno: Most Desired
Employer in South
Moravian Region
2016
Centres in Romania
and Bulgaria become
part of Client
Innovation Centre
Central Europe
2017
• Agile
Transformation of
CIC CE starts
• 20th Anniversary of
CIC Hungary
2018
• Globally Integrated
Delivery
Transformation of
CIC CE
Range of services
Mainframe
• Server Management
• Storage Management
• Data Management
Distributed
• Application Hosting
• Storage Management
• Data Management
• Server Management
Mobility and Workplace
• Mobility & Workplace Device Management
• Mobility & Workplace Platform Management
• MWS Cross Service Line
• Mobile Client Care Services – Service Desk
Automation
Network services
Integrated Service Management
• Incident, Problem & Change Coordination
• Incident, Problem & Change Management
• Service Availability Managers
• Delivery Project Executives
• Service Support Management
T&T / Project Services
• Transition and Transformation
• RFS
• Delivery Transformation
• Project Office Management
Security and Risk Management
• Compliance & Regulatory Program Management
• Identity & Access / Infrastructure Protection
• Security Operations Management
• System Currency
Client Management
Asset Management
Supporting more then 500 clients Across all European regions as well as Global accounts
IBM Watson, Cloud, Internet Of Things…
Demographics & Diversity
Domestic,
58.1%
Domestic,
99.0%
Other,41.9%
Other, 1.0%
CZECH REPUBLIC HUNGARY
People Citizenship
Male,
65.5%
Male,
73.7%
Female,
34.5%
Female,
26.3%
CZECH REPUBIC HUNGARY
Gender Diversity
Without
University
Degree,
41.1%
Without
University
Degree,
52.9%
With
University
Degree,
58.9%
With
University
Degree,
47.1%
CZECH REPUBIC HUNGARY
University Degree
Average of Female Graduate from
IT Universities is 10%
IBM CIC CE Employees Demographics & Language Skills
88
The Market
France
Tower Ca.
¼
of services
delivered in French
Around
600
employees
working every day to
satisfy our French clients
More than
95 French clients
who require a service in French language
99
Business French
workshops at
MUNI
at the Philosophy Faculty
(French department) &
IT Faculty
Since 2016
Collaboration
with French
universities
Internship opportunities
(Erasmus +)
Since 2016
Business
French
courses &
certifications
for our employees
Since 2008
Partnership
with the French
Institute of
Prague
on several projects &
events
Since 2014
The “French team”
4 main actions
10
Internships in IBM
Kateřina Panková | Internship Program Leader
You did not find what you are looking for ?
students@cz.ibm.com
IBM SMARTER UNIVERSITY BRNO
Are you interested in internship position?
Check available positions here:
https://ibm.box.com/v/SmarterUniversityBrno
If you found one position available in the catalog
apply here or contact for more details:
Katerina Pankova
Smarter University Program Leader
—
katerina.pankova@cz.ibm.com
Kristyna Kovandova
University Relations Leader
—
kristyna.kovandova@cz.ibm.com
+420 778 766 336
CURRENT INTERNSHIP POSITIONS
Junior developer – Egnos project (Education platform)
Junior developer - Skills measurement tool
Junior developer – Database for alerts
Data Analyst
Project associate in Design Thinking
You did not find what you are looking for ?
students@cz.ibm.com
Jobs with French language in IBM
Que puis-je faire dans une entreprise IT ?
Lucie Crespo | First Line Delivery Manager
Miroslav Jindra | Business operation Manager
WHAT COULD IBM BE FOR ME ?
A solid career and salary growth
A chance to put theory to practice…
…in a fast developing industry with various
opportunities
With many programs to develop new skills
WORKING ON SERVICE DESK: WHAT CAN I EXPECT ?
Newcomer
Training
Soft Skills
Technical skills
Account training
Job Shadowing
1-3-9
Customer Service
Representative
Training
Soft skills refresh
I started here
Team Analytics
Agile
MS Excel
Possible additional roles
Agile focal Point
Call coach
Probation Period
3 months
Customer Service
Representative
Training
Leader's edge
Participation in team leadership
Behaviour Based Structured
Interview
CTS university
Mac university
Possible additional roles
Focal point
Shift Leader
Trainer
Prepare career discussion with
manager
Customer Service
Representative
Training
ITIL Foundation training
Career discussion with manager
Upskilling
Further job shadowing
Further role training
Possible additional tasks
Backup Team Leader
Subject Matter Expert
Quality Manager
Service Coordinator
Knowledge database manager
Learning Period
Up to 9 months
Advanced Period
Up to 17 months
Senior Period
Up to 24 months
Service
management
Process Execution
Manager
Incident, change,
problem manager
Service coordinator
Service
Delivery/Availability
Manager
Service Integration
Leader, Delivery
project executive
Project Executive
AFTER SERVICE DESK: WHAT’S NEXT ?
Technical way
WSS Centralized
Technical Support
SSO Wintel, Unix,
Storage, Databases,
Network
SAP
MAC
Mainframe
Leadership
Team Leader
Account Delivery
Leader
Service Delivery
Manager
1st Line Manager
Business Operations
Manager
Competency Leader
Project
Management
Project Office
Project Manager
Technical Solutions
Manager
Senior Project
Manager
Sales
Other
Asset Management
Education Team
Human Resources
Automation
Positions accessible directly after Service Desk
Positions accessible directly after Service Desk only under specific conditions
Leading of project
teams
Ideally leadership
basics from Service
Desk
Language skills
Completed
mandatory
Educations
Customer and
service oriented
Knowledge of
processes
Using diplomacy
when dealing with
client directors
Ensuring
communication
cross teams
Education in service
direction (ITIL)
Strong and proven
self-motivation,
drive and energy
Ability to work as
part of team and
ownership
Proven ability to
take personal
responsibility
Personal attitude
suitable for leading
of people
Completed
mandatory
Educations
Proven technical
skills and interest
(possibility of specific
technical training)
On 3rd level, good
communication skills
to communicate with
clients
Analytical thinking
and precision
Ability to perform
tasks regularly and
reliably
Good communication
skills
Service
management
Technical way Leadership
Project
Management
Other
WHICH PROFILE FOR WHICH TYPE OF POSITION?
18