Preliminary lecture topics:

Presentation slides from lectures are available in Study Materials -> Learning Materials.

Lecture 1
Content:

• Course requirements
• Administration
• Communication for managers

Lecture 2
Content:

• Nonverbal communication
• 
  Art of listening
• Questions & practice

Lecture 3
Content:

• Assertive, aggressive, passive behaviour
• Assertive techniques
• Training
• Communication types – interpersonal behaviour

Lecture 4:
Content:
• Presentation Skills

• Non-verbal approach
• Verbal principles
• Structure of facts

• Feedback
• Practice

Lecture 5+6:
Content:
• Performance apraisal
•  Team roles
•  Negotiation - Basic Tips


Model Example - Multicultural Negotiation, Medlee