Communication and Managerial Skills Training
The objective of the course is to provide students with basic knowledge of effective communication for management and, using training methods, to develop students’ communication skills necessary for managing employees and negotiating with partners outside an organization. The introductory blocks concentrate on basic communication skills necessary for efficiency of communication process, the following blocks focus on the development of selected managerial skills.
- Timetable: jaro 2022
Sat 19. 2. 10:00–13:50 P302a, Sat 5. 3. 10:00–13:50 P302a, Sat 19. 3. 10:00–13:50 P302a, Sat 30. 4. 10:00–13:50 P302a
- Department of Public Economics – Faculty of Economics and Administration
Teacher(s)
Syllabus
The lessons take the form of four workshops in which both lectures and tutorials are combined.
Thematic blocks:
1. Communication process, verbal and nonverbal communication. Significance of effective communication for management, possibilities and methods for the development of communication skills. Principles of efficient verbal and nonverbal communication. Presentation and analysis of "Our Colleague - Our Customer" training video.
2. Basic communication skills. Asking questions - question types, advantages and disadvantages of individual types. Active listening, significance of listening. Efficient argumentation and persuasion - choice of arguments, formulation of arguments, building arguments. Effective presentation - preparation and structure of presentation, effective verbal and nonverbal communication during presentation, visual aids - their significance, principles of their effective use.
3. Assertiveness and its significance. Assertive, passive and aggressive behavior - characteristics, consequences for managerial work. Assertive rights, assertive techniques. Intrapersonal and interpersonal contribution of assertive thinking and behavior. Basic assertiveness skills: giving praise and criticism, making an assertive request, refusing an unacceptable request, reactions to justified criticism, reactions to unjustified criticism.
Presentation and analysis of "Communication Intelligence" training video.
4. Interviews with colleagues – kinds, significance, principles of effective leading. Personality communication types, efficient strategies for dealing with individual types. Appraisal interview. Preparation for and principles of effective realization. Negotiating. Preparation for negotiating, negotiating styles. Individual and team negotiation. Presentation and analysis of "Appraisal Interview" training video.
