FI SLA Services Development Management
Name in Czech: Services Development Management
master's full-time specialized, language of instruction: English English
Included in the programme: FI N-RSSS_A Software Systems and Services Management

Study-related information

  • Parts of the final state examination and its content
    The state final exam consists of two separately classified parts: defense of the diploma thesis and professional final examination. The entire state exam lasts about one hour (approximately 30 minutes of defense, 30 minutes of examination). The presentation of the Master's Thesis is 15 minutes, the next 15 minutes is devoted to reviews and discussion. In the following oral exam, the student responds without preparation to the questions asked, typically two to three questions are given, with at least one question being asked from the common core of the follow-up study program and at least one question from the student's specialization.

    The students must be able to explain the basic concepts they learned in the profiling subjects of the program, demonstrate the ability to use the basic techniques, methods and concepts explained in the profiling subjects of the program and must be able to respond to the relevant additional questions, selected topic is discussed in depth. If a student is not able to meet one of these requirements, the exam cannot be successfully passed.

    The precondition of access to the final exam is the submission of the Master's Thesis. In the case of negative reviews on the diploma thesis, the student may give up his/her defense, accept the "fail" and proceed straight to the oral exam. In case of unsuccessful defense, it is not possible to withdraw from examination.
  • Suggestion of theses topics and the topics of defended theses
    Examples of defended theses:
    1) Formalization of the Central Management Service and broadening of the solution for unattended installation: https://is.muni.cz/auth/th/lc3cx/?lang=cs
    2) Social media and content marketing as a part of an effective online marketing strategy: https://is.muni.cz/auth/th/kfg47/?lang=cs
    3) Topic packages as an e-learning service in IS MU: https://is.muni.cz/auth/thesis/?lang=cs
    4) Business Process Management Taxonomy in Practice: https://is.muni.cz/auth/th/n8nar/?lang=cs
    5) Model Build-Operate-Transfer v IT: https://is.muni.cz/auth/th/374003/fi_m/

Recommended progress through the study plan

Obligatory courses of the programme/Povinné předměty studijního programu

Code Name Guarantor Type of Completion Extent and Intensity Credits Term Profile Cat.
FI:PA017Information Systems Management J. Ráčekzk 2/0/02+2 1P
FI:PV206Communication and Soft Skills T. Pitnerzk 3/2/0 3 blocks: 1,5 days; 1,5 days; 1,5 days.4+2 1Z
FI:MV013Statistics for Computer Science P. Hasilzk 2/2/03+2 2Z
FI:PA152Efficient Use of Database Systems V. Dohnalzk 2/0/13+2 2Z
FI:PA179Project Management J. Ráčekzk 1/1/02+2 2P
FI:PV215Management by Competencies L. Walletzkýzk 2/1/03+2 2-
FI:SOBHADefence of Thesis D. SvobodaSZk 0/0/0- 4-
FI:SZMGRState Exam (MSc degree) D. SvobodaSZk 0/0/0- 4-
FI:SA100RegRegistration for SA100 J. Ráčekz 0/0/0- --
FI:SA100Internship - Management J. Ráčekk 0/0/0 Stáž v minimálním rozsahu 400 hodin.15+1 3-
45 credits

Security

Pass at least 1 course of the following list

Code Name Guarantor Type of Completion Extent and Intensity Credits Term Profile Cat.
FI:PV079Applied Cryptography V. Matyášzk 1/1/24+2 1-
FI:PV080Information security and cryptography V. Matyášzk 2/2/03+2 1-
11 credits

Management

Pass at least 1 course of the following list

Code Name Guarantor Type of Completion Extent and Intensity Credits Term Profile Cat.
FI:PA182Managing in Reality M. Kozinovák 2/0/02+1 4P
FI:PV214IT Service Management based on ITIL A. Studenýzk 2/0/12+2 4P
FI:PV237Strategy and Leadership T. Pitnerk 2/0/24+1 4P
FI:PV271Risk Management in IT T. Pitnerzk 1/1/02+2 4P
FI:PV203IT Services Management V. Vágnerzk 2/0/02+2 4P
20 credits

Master's thesis

Povinnost získat 20 kreditů z předmětu SDIPR.

Code Name Guarantor Type of Completion Extent and Intensity Credits Term Profile Cat.
FI:SDIPRDiploma Thesis D. Svobodaz 0/0/020 4-
20 credits

Free credits/Volitelné kredity

Povinne předměty specializace

Code Name Guarantor Type of Completion Extent and Intensity Credits Term Profile Cat.
FI:IV124Complex Networks E. Hladkák 0/2/02+1 2-
FI:PA116Domain Understanding and Modeling J. Ráčekzk 2/2/03+2 1P
FI:PA194Introduction to Service Science L. Walletzkýzk 2/0/02+2 1P
FI:PA181Services - Systems, Modeling and Execution L. Walletzkýk 0/1/23+1 4P
FI:PV207Business Process Management J. Kolářzk 1/1/13+2 2P
21 credits

Economy

Pass at least 1 course of the following list

Code Name Guarantor Type of Completion Extent and Intensity Credits Term Profile Cat.
FI:PV028Applied Information Systems J. Ráčekk 2/0/02+1 1P
FI:PV241Enterprise and Financial Management L. Walletzkýzk 2/0/02+2 1P
7 credits

Soft skills

Pass at least 1 course of the following list

Code Name Guarantor Type of Completion Extent and Intensity Credits Term Profile Cat.
ESF:MPV_RKMDCommunication and Managerial Skills training R. Lukášováz 1/2/04 4-
ESF:MPV_COMACommunication and Managerial Skills Training R. Lukášováz 1/2/04 4-
ESF:MPP_CEITCzech and European Law of Information Technologies D. Sehnálekk 2/0/04 4-
FI:PV236Time Management and Effectiveness L. Walletzkýk 2/0/22+1 4-
FI:PV209Person Centered Communication T. Pitnerk 2/1/0 Blocks 1.5 day each.3+1 4-
FI:IV064Information Society J. Zlatuškazk 2/0/02+2 4-
FI:PA212Advanced Search Techniques for Large Scale Data Analytics J. Sedmidubskýzk 2/0/02+2 4-
FI:PV263Intercultural Management L. Walletzkýk 1/0/01+1 4-
29 credits

Marketing

Pass at least 1 course of the following list

Code Name Guarantor Type of Completion Extent and Intensity Credits Term Profile Cat.
FI:PV216Marketing Strategy in Service Business L. Carrubbozk 1/1/13+2 4P
FI:PV240Introduction to service marketing L. Walletzkýzk 2/0/03+2 4P
10 credits