MPH_PMAN Operations Management

Faculty of Economics and Administration
Autumn 2022
Extent and Intensity
2/2/0. 6 credit(s). Type of Completion: zk (examination).
Teacher(s)
doc. Ing. Alena Klapalová, Ph.D. (lecturer)
doc. Ing. Radoslav Škapa, Ph.D. (lecturer)
doc. Ing. Alena Klapalová, Ph.D. (seminar tutor)
Ing. Mikhail Monashev (seminar tutor)
doc. Ing. Radoslav Škapa, Ph.D. (seminar tutor)
Guaranteed by
doc. Ing. Alena Klapalová, Ph.D.
Department of Business Management – Faculty of Economics and Administration
Contact Person: Vlasta Radová
Supplier department: Department of Business Management – Faculty of Economics and Administration
Timetable
Thu 10:00–11:50 S311, except Thu 15. 9., except Thu 3. 11.
  • Timetable of Seminar Groups:
MPH_PMAN/01: Tue 10:00–11:50 VT206, except Tue 13. 9., except Tue 1. 11., A. Klapalová, R. Škapa
Course Enrolment Limitations
The course is only offered to the students of the study fields the course is directly associated with.

The capacity limit for the course is 24 student(s).
Current registration and enrolment status: enrolled: 4/24, only registered: 0/24
fields of study / plans the course is directly associated with
Course objectives
The course develops knowledge of business economics and management in relation to the operations of service businesses and specifically IS/IT businesses. The aim is to introduce the interdependence of operational activities in the different business areas (understanding the links and modes of coordination between these areas). A standalone objective is to be able to use selected management methods and tools.
Learning outcomes
At the end of this course, students should be able to:
-interpret the role of operations in the process of value creation;
-explain the linkages between strategic, tactical and operational level of company management in the context of operations processes;
- design simple production processes and apply the basic methods used in this field;
- able to evaluate the alignment between the production process design and the corporate strategy
-explain the modern concepts and tool used by management in the production process that relates to the digital economy (Industry 4.0, Internet of things);
-compare quality management systems applied within companies and quality assurance mechanisms on a national and international scale;
-illustrate how operations relate to other business functions.
- be able to apply methods and techniques of quality management within production processes in services;
- understand the character and nature of a quality management system based on ISO 9000;
- know the economics of quality management and various models and measures of quality costs.
Syllabus
  • Topics of the lectures:
  • 1. Operational management and quality in services and IT/IS companies
  • 2. Service design. Products and services in the circular economy
  • 3. Processes, technology, capacity and layout in the context of Industry 4.0
  • 4. Demand forecasting - quantitative approaches
  • 5. Service planning and management. Application of production management approaches in services (lean manufacturing, etc.)
  • 6. Product and quality management, basic concepts of quality management and historical development
  • 7. Economic context of quality management
  • 8. Quality management systems; TQM and excellence models
  • 9. Methods and techniques used in quality management
  • 10. Statistical quality management.
  • 11. Institutional framework for quality management
  • 12. Customer and consumer protection system in QM worldwide
Literature
    required literature
  • FITZSIMMONS, James A., Mona J. FITZSIMMONS and Sanjeev BORDOLOI. Service management : operations, strategy, information technology. 8th ed. New York: McGraw-Hill/Irwin, 2014, xviii, 524. ISBN 9781259010651. info
    recommended literature
  • IVANOV, Dmitry, Alexander TSIPOULANIDIS and Jörn SCHÖNBERGER. Global Supply Chain and Operations Management: A Decision-Oriented Introduction to the Creation of Value. Springer, 2016, 445 pp. info
    not specified
  • PENIN, Lara. An introduction to service design : designing the invisible. London: Bloomsbury Visual Arts, 2018, 342 stran. ISBN 9781472572585. info
  • This is service design doing, : applying service design thinking in the real world : a practitioners' handbook. Edited by Marc Stickdorn - Adam Lawrence - Markus Hormess - Jakob Schneider. Sebastopol, CA: O'Reilly Media, 2018, xxiii, 541. ISBN 9781491927182. info
Teaching methods
Teaching takes the form of lectures and exercises. Lectures - explanation in the form of discussion, introduction of the main concepts and tools and examples of their application. Part of the lectures is provided by experts from practice. Seminars - independent application of service management methods and techniques to a specific problem. Creation of models.
Assessment methods
The course finished with a written exam (divided into mid-term and final test). The minimal points required to pass the test is 60 percent. Students can take the exam provided that she/he prepared semester papers on a given topic - according to the information given by teachers at the beginning of the semester).
Any copying, recording or leaking tests, use of unauthorized tools, aids and communication devices, or other disruptions of objectivity of exams (credit tests) will be considered non-compliance with the conditions for course completion as well as a severe violation of the study rules. Consequently, the teacher will finish the exam (credit test) by awarding grade "F" in the Information System, and the Dean will initiate disciplinary proceedings that may result in study termination.
Language of instruction
Czech
Further comments (probably available only in Czech)
Study Materials
The course is taught annually.
General note: Pro studenty oboru PEM bude adekvátně navýšen rozsah výuky (2/2) a garant upřesní její obsah. Přednášky jsou dostupné online a ze záznamu.
Credit evaluation note: Studentům oboru PEM bude navýšení +5 kreditů.
Listed among pre-requisites of other courses
The course is also listed under the following terms Autumn 2008, Autumn 2009, Autumn 2010, Autumn 2011, Autumn 2012, Autumn 2013, Autumn 2014, Autumn 2015, Autumn 2016, Autumn 2017, Autumn 2018, Autumn 2019, Autumn 2020, Autumn 2021.
  • Enrolment Statistics (recent)
  • Permalink: https://is.muni.cz/course/econ/autumn2022/MPH_PMAN