ESF:MPV_COMA Comm & Manag. Skills Training - Course Information

MPV_COMA Communication and Managerial Skills Training

Extent and Intensity

1/2/0. 4 credit(s). Recommended Type of Completion: z (credit). Other types of completion: zk (examination).
In-person direct teaching

Teacher(s)

PhDr. Ing. Jan Řezáč, Ph.D. (lecturer), doc. PhDr. Růžena Lukášová, CSc. (deputy)
PhDr. Ing. Jan Řezáč, Ph.D. (seminar tutor)

Guaranteed by

doc. PhDr. Růžena Lukášová, CSc.
Department of Public Economics – Faculty of Economics and Administration
Contact Person: Jana Biskupová
Supplier department: Department of Public Economics – Faculty of Economics and Administration

Prerequisites

! MPV_RKMD Communication and Man. Skills && !NOW( MPV_RKMD Communication and Man. Skills )
Students are encouraged to apply for enrollment, even if they do not have a sufficient prerequisite. Foreign exchange students (with often complex study arrangements) are accepted and welcomed. To get a permission, simply apply with a brief, one sentence message that you are interested in the course. To be enrolled in the course MPV_COMA student cannot have completed or currently registered course MPV_RKMD, which is the same course in CZ language (that would create duplicity).

Course Enrolment Limitations

The course is only offered to the students of the study fields the course is directly associated with.

The capacity limit for the course is 24 student(s).
Current registration and enrolment status: enrolled: 0/24, only registered: 2/24

fields of study / plans the course is directly associated with

there are 7 fields of study the course is directly associated with, display

Course objectives

The objective of the course is to provide students with basic knowledge of effective communication for management and, using focused training methods, to develop students’ communication skills necessary for managing employees and dealing with partners outside an organization. The introductory block concentrates on basic communication skills necessary for efficiency of communication process, the following blocks focus on the development of selected managerial skills.

Learning outcomes

At the end of the course students should have knowledge and skills to be able to: - be effective at conveying information; - be effective at asking questions, listening, making arguments; - apply assertive style of communication; - prepare and make effective oral presentation; - negotiate; - lead an appraisal interview.

Syllabus

• 1. Introduction, requirements for granting a credit. Communication process, verbal and nonverbal communication. Significance of effective communication for management, possibilities and methods for the development of communication skills.
• 2. Basic communication skills. Principles of effective verbal communication. Asking questions - question types, advantages and disadvantages of individual types. Active listening – significance of listening, development of listening skills. Efficient argumentation and persuasion - choice of arguments, formulation of arguments, building arguments.
• Team work, principles of team communication.
• 3. Assertiveness and its significance. Assertive, passive and aggressive behavior - characteristics, consequences for managerial work. Assertive rights, basic assertiveness skills, assertive techniques. Intrapersonal and interpersonal contribution of assertive thinking and behavior.
• 4. Effective presentation. Preparation and structure of presentation, effective verbal and nonverbal communication during presentation. Visual aids and their significance, principles of their effective use.
• 5. Personality communication types, efficient strategies for dealing with particular types.
• 6. Interviews with colleagues – kinds, significance, principles of effective leadership. Selection interview, assessment interview. Preparation for and principles of effective realization.
• 7. Negotiating. Preparation for negotiating, negotiating styles.

Literature

required literature
• HARGIE, Owen, David DICKSON and Dennis TOURISH. Communication skills for effective management. First edition. Houndmills: Palgrave Macmillan, 2004, viii, 488. ISBN 9780333965757. info
• HYNES, Geraldine E. Managerial communication : strategies and applications. Sixth edition. Los Angeles: Sage, 2016, xxi, 433. ISBN 9781483358550. info

recommended literature
• FADEM, Terry J. The art of asking : ask better questions, get better answers. First edition. Upper Saddle River: Pearson Education, 2008, xviii, 205. ISBN 9780137144242. info
• Communication skills for managers. Edited by Janis Fisher Chan. 5th ed. [Saranac Lake, N.Y. ]: American Management Association, 2002, xix, 149 p. ISBN 9780761215127. info

Teaching methods

The course takes the form of both lectures and seminars. Lectures are focused on explaining basic theory, the purpose of seminars is on the basis of training methods (role playing, model situations, training videofilms) to develop communication and managerial skills of students.

Assessment methods

Requirements for granting a credit: attendance at seminars (unexcused absence at seminars in the range of 4 hours is allowed), elaboration of an assigned topic and its presentation, a knowledge test (minimum level of knowledge 60%).

Presentation topics (students can choose from a provided list)

Language of instruction

English

Further comments (probably available only in Czech)

Information on completion of the course: Students of the master degree programme N VESA01 have to coplete this course with PASS grade (Z type).
The course is taught annually.
The course is taught: in blocks.
Information on course enrolment limitations: Pro zapsání MPV_COMA nesmí mít student absolvovaný nebo současně registrovaný MPV_RKMD.

Listed among pre-requisites of other courses

• MPV_RKMD Communication and Managerial Skills training
  !MPV_COMA && !NOW(MPV_COMA)  

• Enrolment Statistics (recent)
  
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