PSY201 Resolving conflicts

Faculty of Social Studies
Spring 2010
Extent and Intensity
1/1. 3 credit(s). Type of Completion: z (credit).
Teacher(s)
Mgr. Dora Lukášová Salaquardová (lecturer)
Mgr. Michaela Širůčková, Ph.D. (lecturer)
Guaranteed by
Mgr. Michaela Širůčková, Ph.D.
Department of Psychology – Faculty of Social Studies
Contact Person: Mgr. Michaela Širůčková, Ph.D.
Timetable
Thu 10:00–11:40 U33
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
The capacity limit for the course is 20 student(s).
Current registration and enrolment status: enrolled: 0/20, only registered: 0/20, only registered with preference (fields directly associated with the programme): 0/20
fields of study / plans the course is directly associated with
there are 9 fields of study the course is directly associated with, display
Course objectives
This course is focused on the conflict resolution strategies. Students will learn the theoretic background of interpersonal conflicts and they will practise their conflict resolutions skills as well. They will acquaint with the principles of group facilitation and mediation process. At the end of this course, students should be able to analyse the conflict situations, to understand the aspects of interpersonal conflicts, and they will learn effective techniques for avoiding and dealing with a conflict situations.
Syllabus
  • (1) Importance of interpersonal communication in conflict resolution process (communication process and factors effecting communication process – social perception, communication barriers, communication styles, verbal and nonverbal communication, questioning techniques – types of questions, feedback)
  • (2) Understanding of interpersonal conflicts (Negative a positive aspects of conflicts, cycle of conflict. Theories of conflicts – conflict development, terms and conceptions of conflicts. Typologies of conflict situations – interpersonal and intrapersonal conflicts, conflicts of meanings, attitudes, beliefs, and values. Conflict resolution styles. Phases of conflict resolution.)
  • (3) Dealing with a problem situations. (definition of problem, analyses of interests, formulation of criteria, identifying and evaluation of coping strategies).
  • (4) Group facilitation (basic facilitation techniques, facilitator competencies, communication with the problem participants, coping with problem situation in facilitation process).
  • (5)Mediation (theories and basic principles of mediation, history of mediation, mediator competencies, phases of mediation process, indication for mediation)
Literature
  • KŘIVOHLAVÝ, Jaro. Konflikty mezi lidmi. Vyd. 2. Praha: Portál, 2008, 189 s. ISBN 9788073674076. URL info
  • DEVITO, Joseph A. Základy mezilidské komunikace : 6. vydání. Translated by Jiří Rezek. 1. vyd. Praha: Grada, 2008, 502 s. ISBN 9788024720180. info
  • HOLÁ, Lenka. Mediace : způsob řešení mezilidských konfliktů. Vyd. 1. Praha: Grada, 2003, 190 s. ISBN 8024704676. info
  • PLAMÍNEK, Jiří. Řešení konfliktů a umění rozhodovat. 1. vyd. Praha: Argo, 1994, 198 s. ISBN 8085794144. info
Teaching methods
reading lectures class discussion role playing activities homeworks
Assessment methods
Course is based on reading of relevant literature (books, papers] as well as on face to face communication (by using of different methods and technigues of group facilitation and communication). Each student's final evaluation is based on the following components: an acceptation of paper and exam (written test).
Language of instruction
Czech
Further Comments
Study Materials
The course is taught annually.
The course is also listed under the following terms Spring 2005, Spring 2007, Spring 2008, Spring 2009, Spring 2011, Spring 2012, Autumn 2012, Spring 2013, Autumn 2013, Spring 2014, Autumn 2014, Spring 2015, Autumn 2015, Spring 2016, Autumn 2016, Spring 2017, Spring 2018, Spring 2019.
  • Enrolment Statistics (Spring 2010, recent)
  • Permalink: https://is.muni.cz/course/fss/spring2010/PSY201