OP3MK_JOS Management of quality of trade and services

Faculty of Education
Autumn 2008
Extent and Intensity
0/0/10. 4 credit(s). Type of Completion: zk (examination).
Teacher(s)
doc. Ing. Bc. Petr Suchánek, Ph.D. (lecturer)
Ing. Lenka Dohnalová (lecturer)
Guaranteed by
doc. Ing. Jiří Strach, CSc.
Department of Physics, Chemistry and Vocational Education – Faculty of Education
Contact Person: Miluše Čánská
Course Enrolment Limitations
The course is only offered to the students of the study fields the course is directly associated with.

The capacity limit for the course is 200 student(s).
Current registration and enrolment status: enrolled: 0/200, only registered: 0/200
fields of study / plans the course is directly associated with
Course objectives
To obtain the necessary knowledge of   quality approaches the quality, facilitate the entry into practice. The main objectives of the course are: change awareness   quality; Understanding the basics of quality control; to learn the technical terminology; understanding of quality as a natural part of life.
Syllabus
  • Quality Management
  • Introduction to Quality
  • - History of quality
  • - The concept of quality
  • - The quality of the company
  • - Selected concepts related to quality  
  • - The reasons for the interest of quality  
  • standard ISO 9000
  • TQM approaches
  • approaches to quality assurance in terms of ISO 9000
  • quality assurance within the meaning of TQM
  • Tools and methods of quality control
  • tools and methods for universal use
  • methods used in the planning of quality
  • methods for monitoring and improving processes
  • methods for assessing the quality
  • Prospects in the development of quality management
  • integration of quality management systems, environment and safety
  • improving the quality system within the meaning of TQM
  •   efforts to increase productivity
Literature
  • VEBER, Jaromír. Řízení jakosti a ochrana spotřebitele (Quality management and consumer protection). první. Praha: Grada Publishing, 2002, 163 pp. ISBN 80-247-0194-4. info
  • NENADÁL, Jaroslav. Moderní systémy řízení jakosti :quality management. 2. dopl. vyd. Praha: Management Press, 2002, 282 s. ISBN 80-7261-071-6. info
  • VEBER, Jaromír. Management kvality a environmentu : učební text vedlejší specializace management kvality, environmentu, bezpečnosti a ochrany zdraví při práci. 1. vyd. V Praze: Vysoká škola ekonomická v Praze, nakladatelství Oeconomica, 2003, 157 s. ISBN 8024502895. info
  • NENADÁL, Jaroslav. Měření v systémech managementu jakosti. 2. dopl. vyd.. Praha: Management Press, 2004, 335 s. ISBN 8072611100. info
Assessment methods
Consultation, discussion in the   hour, teamwork, reading, oral exam.
Language of instruction
Czech
Further comments (probably available only in Czech)
The course is taught annually.
The course is taught in blocks.
Information on the extent and intensity of the course: 10.
The course is also listed under the following terms Autumn 2009, Autumn 2010, Autumn 2011, Autumn 2012, Spring 2013, Autumn 2013, Spring 2014.
  • Enrolment Statistics (Autumn 2008, recent)
  • Permalink: https://is.muni.cz/course/ped/autumn2008/OP3MK_JOS