ISKM02 DISRI

Faculty of Arts
Autumn 2024
Extent and Intensity
1/1/0. 5 credit(s). Type of Completion: zk (examination).
In-person direct teaching
Teacher(s)
doc. PhDr. Jiří Kudrnáč, CSc. (lecturer)
Mgr. Roman Sellner Novotný (lecturer)
doc. Mgr. Čeněk Šašinka, Ph.D. (lecturer)
PhDr. Ladislava Zbiejczuk Suchá, Ph.D. (lecturer)
Mgr. Tereza Procházková (assistant)
Bc. Eliška Janečková (seminar tutor)
Guaranteed by
doc. PhDr. Jiří Kudrnáč, CSc.
Department of Information and Library Studies – Faculty of Arts
Contact Person: Mgr. Alice Lukavská
Supplier department: Department of Information and Library Studies – Faculty of Arts
Timetable
Fri 10:00–11:40 D22, except Mon 18. 11. to Sun 24. 11.
Course Enrolment Limitations
The course is only offered to the students of the study fields the course is directly associated with.
fields of study / plans the course is directly associated with
there are 7 fields of study the course is directly associated with, display
Course objectives
The service sector is an increasingly important part of developed economies. Virtually every product includes a service component, and in recent years, many information products have been transformed into services. The goal of this course is to: - Provide students with interdisciplinary knowledge in the field of innovation and design of information services, - Introduce topics central to the study specialization in Design of Information Services, - Theoretically prepare students for designing and implementing their own information service innovation projects, - Familiarize students with current practices and highlight the role of a service designer across various sectors (commercial, public, and non-profit services and projects).
Learning outcomes
Students will be able to understand:
- service design in field context,
- design process and using of its methods,
- specifications of developing (information) services in public sector,
- the principle of responsibility of service designer,
- design advancement levels of organizations,
- evaluation of services and its innovations.
Syllabus
  • 1. Introduction and instructions
  • 2. Service design as a field. Mapping the domain.
  • 3. Service-dominand logic. Product-service systems. Case studies.
  • 4. Design process and mindset: a workshop.
  • 5. Design process and mindset: a lecture.
  • 6. A service and its ecosystem. Participative community mapping. Wardley mapping.
  • 7. Methodology and methods of service design.
  • 8. Research and analysis.
  • 9. Ideation, prototyping, testing.
  • 10. Service design and public services. Design of library and information services. SMART Cities.
  • 11. Circular economy, circulra design.
  • 12. Ethics in design. Responsible design. Inclusive design.
  • 13. Design in praxis. The roles and work of a designer, researcher, product manager. Innovation environment. Agile process.
  • 14. Evaluation. Sesign advancement levels of organization.
Literature
  • PENIN, Lara. An introduction to service design : designing the invisible. London: Bloomsbury Visual Arts, 2018, 342 stran. ISBN 9781472572585. info
  • This is service design doing, : applying service design thinking in the real world : a practitioners' handbook. Edited by Marc Stickdorn - Adam Lawrence - Markus Hormess - Jakob Schneider. Sebastopol, CA: O'Reilly Media, 2018, xxiii, 541. ISBN 9781491927182. info
  • KNAPP, Jake. Sprint : jak vyřešit velké problémy a otestovat nové myšlenky v pouhých pěti dnech. Edited by John Zeratsky - Braden Kowitz. Vydání první. V Brně: Jan Melvil Publishing, 2017, 272 stran. ISBN 9788075550231. URL info
  • ZBIEJCZUK SUCHÁ, Ladislava, Pavla MINAŘÍKOVÁ, Roman NOVOTNÝ, Jan DELONG, Alma Leora CULÉN and Andrea GASPARINI. Knihovníci jako designéři. Případové studie o zlepšování služeb v knihovnách (Librarians as Designers: Case Studies on Improvement of Library Services). 1. vyd. Brno: Masarykova univerzita, 2016, 83 pp. 1. ISBN 978-80-210-8358-5. info
  • K čemu je design služeb? : 10 případovek z veřejné sféry. Translated by David Šmehlík - Julie Tomaňová - Adam Hazdra. Brno: Flow, 2014, 91 s. ISBN 9788090548039. info
  • STICKDORN, Mark and Jakob SCHNEIDER. This is Service Design Thinking: Basics - Tools - Cases. 5th ed. Amsterdam: BIS Publishers, 2012. ISBN 978-90-6369-279-7. info
  • BASON, Christian. Leading public sector innovation : co-creating for a better society. Portland, OR: Policy Press, 2010, ix, 278. ISBN 9781847426345. info
Teaching methods
theoretical training, lectures, workshops
Assessment methods
To successfully complete the course, students must:
1. Submit a written piece on a chosen topic—this can be an essay reflecting on course themes, a review of relevant literature, or an interview with a domain expert. (19 points)
2. Take a 70-minute test in the IS system featuring open-ended questions. (20 points)
3. Optionally complete up to three interim assignments, each worth 1 point.

The grading scale is as follows:
A: 39–35 points
B: 34–30 points
C: 29–24 points
D: 23–19 points
E: 18–14 points
F: 13–0 points
Language of instruction
Czech
Further Comments
Study Materials
Listed among pre-requisites of other courses
The course is also listed under the following terms Autumn 2019, Autumn 2020, Autumn 2021, Autumn 2022, Autumn 2023.
  • Enrolment Statistics (recent)
  • Permalink: https://is.muni.cz/course/phil/autumn2024/ISKM02