ESF:MPV_RKMD Communication and Man. Skills - Course Information

MPV_RKMD Communication and Managerial Skills training

Extent and Intensity

1/2/0. 4 credit(s). Type of Completion: z (credit).
In-person direct teaching

Teacher(s)

doc. PhDr. Růžena Lukášová, CSc. (lecturer)
doc. PhDr. Růžena Lukášová, CSc. (seminar tutor)
PhDr. Ing. Jan Řezáč, Ph.D. (seminar tutor)

Guaranteed by

doc. PhDr. Růžena Lukášová, CSc.
Department of Public Economics – Faculty of Economics and Administration
Contact Person: Jana Biskupová
Supplier department: Department of Public Economics – Faculty of Economics and Administration

Prerequisites

! MPV_COMA Comm & Manag. Skills Training && !NOW( MPV_COMA Comm & Manag. Skills Training )
To be enrolled in the course MPV_RKMD student cannot have completed or currently registered course MPV_COMA (which is the same course in English).

Course Enrolment Limitations

The course is also offered to the students of the fields other than those the course is directly associated with.
The capacity limit for the course is 42 student(s).
Current registration and enrolment status: enrolled: 0/42, only registered: 31/42, only registered with preference (fields directly associated with the programme): 27/42

fields of study / plans the course is directly associated with

there are 8 fields of study the course is directly associated with, display

Course objectives

The objective of the course is to provide students with basic knowledge of effective communication for management and, using training methods, to develop students’ communication skills necessary for managing employees and negotiating with partners outside an organization. The introductory blocks concentrate on basic communication skills necessary for efficiency of communication process, the following blocks focus on the development of selected managerial skills.

Learning outcomes

At the end of the course students should have knowledge and skills to be able to:
- be effective at conveying information;
- be effective at asking questions, listening, making arguments;
- apply assertive style of communication;
- prepare and make effective oral presentation;
- lead an appraisal interview;
- negotiate.

Syllabus

• 1. Introduction, requirements for granting a credit. Communication process, verbal and nonverbal communication. Significance of effective communication for management, possibilities and methods for the development of communication skills.
• 2. Basic communication skills. Principles of effective verbal communication. Asking questions - question types, advantages and disadvantages of individual types. Active listening, significance of listening. Efficient argumentation and persuasion - choice of arguments, formulation of arguments, building arguments.
• Team work, principles of team communication.
• 3. Assertiveness and its significance. Assertive, passive and aggressive behavior - characteristics, consequences for managerial work. Assertive rights, assertive techniques. Basic assertiveness skills: giving praise and criticism, making an assertive request, refusing an unacceptable request, reactions to justified criticism, reactions to unjustified criticism. Intrapersonal and interpersonal contribution of assertive thinking and behavior.
• 4. Effective presentation. Preparation and structure of presentation, effective verbal and nonverbal communication during presentation. Visual aids and their significance, principles of their effective use.
• 5. Personality communication types, efficient strategies for dealing with particular types. Negotiation. Preparation for negotiation,negotiation procedure,negotiating styles.
• 6. Interviews with emplopyees – kinds, significance, principles of effective realization. Appraisal interview. Preparation for and principles of effective realization.

Literature

required literature
• LUKÁŠOVÁ, Růžena. Rozvoj komunikačních a manažerských dovedností. Brno: Masarykova univerzita, Ekonomicko-správní fakulta, 2018. 63 stran. Elektronický studijní text .
• Pozitivní řízení : asertivita pro manažery. Edited by Paddy O'Brien. 3. vyd. Praha: Management Press, 2003, 212 s. ISBN 8072610775. info
• HOSPODÁŘOVÁ, Ivana. Prezentační dovednosti. 2. upr. vyd. Praha: Kernberg Publishing, 2007, 172 s. ISBN 9788090396296. info

recommended literature
• HARGIE, Owen, David DICKSON and Dennis TOURISH. Communication skills for effective management. First edition. Houndmills: Palgrave Macmillan, 2004, viii, 488. ISBN 9780333965757. info
• KHELEROVÁ, Vladimíra. Komunikační a obchodní dovednosti manažera. 3., dopl. vyd. Praha: Grada, 2010, 144 s. ISBN 9788024735665. URL info
• MENTZEL, Wolfgang. Rozhovory se spolupracovníky. Praha: Grada, 2004, 106 s. ISBN 8024704080. info
• MATĚJKA, Marek and Pavel VIDLAŘ. Vše o přijímacím pohovoru : jak poznat druhou stranu. 2., přeprac. a aktualiz. vy. Praha: Grada, 2007, 213 s. ISBN 9788024719726. URL info

Teaching methods

The course takes the form of both lectures and seminars. Lectures are focused on explaining basic theory, the purpose of seminars is on the basis of training methods (role playing, model situations, training videofilms) to develop communication and managerial skills of students.

Assessment methods

Requirements for granting a credit: attendance at seminars (one unexcused absence at seminars in the range of four hours is allowed), elaboration of an assigned topic and its presentation, a knowledge test (minimum level of knowledge 60%).

Presentation topics (students can choose):
1. student’s own topic (within the scope of the studied field), the aim of the presentation being either to convey information or to persuade
2. results of the student’s thesis.

Language of instruction

Czech

Further comments (probably available only in Czech)

The course is taught annually.
The course is taught: in blocks.
Note related to how often the course is taught: 2 hod. přednášky a 4 hodiny cvičení po dobu 6 týdnů.
Information on course enrolment limitations: Pro zapsání MPV_RKMD nesmí mít student absolvovaný nebo současně registrovaný MPV_COMA.

Listed among pre-requisites of other courses

• MPV_COMA Communication and Managerial Skills Training
  !MPV_RKMD && !NOW(MPV_RKMD)  

Teacher's information

Teaching of the course Managerial and communication skills training takes place in the first half of the semester (6 weeks, in the range of 2 hours of lectures and 4 hours of seminars per week).

Due to the specific purpose of the course (skills training) attendance at seminars is compulsory (one unexcused absence at seminars in the range of four hours is allowed).

If the student would like to enrol in the course during his/her exchange scholarship, he/she must contact the course guarantor in advance and agree on the conditions for taking the course.

• Enrolment Statistics (recent)
  
• Permalink: https://is.muni.cz/course/econ/spring2025/MPV_RKMD