MKH_PMAN Operations Management

Faculty of Economics and Administration
Autumn 2019
Extent and Intensity
52/0/0. 11 credit(s). Type of Completion: zk (examination).
Teacher(s)
doc. Ing. Alena Klapalová, Ph.D. (lecturer)
doc. Ing. Radoslav Škapa, Ph.D. (lecturer)
Guaranteed by
doc. Ing. Alena Klapalová, Ph.D.
Department of Business Management – Faculty of Economics and Administration
Contact Person: Vlasta Radová
Supplier department: Department of Business Management – Faculty of Economics and Administration
Timetable
Fri 20. 9. 16:00–19:50 P104, Fri 1. 11. 12:00–13:50 P104, 14:00–15:50 P104, 16:00–17:50 P104, 18:00–19:50 P104, Fri 6. 12. 12:00–13:50 P104, 14:00–15:50 P104, 16:00–17:50 P104, 18:00–19:50 P104
Prerequisites
The following courses are recommended as prerequisites: Corporate Economics, Management, Marketing and their equivalents.
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
The course builds on courses like Marketing, Management, Corporate Economics, Logistics and others, and it focuses on operational (and tactical, to a certain extent) tasks connected with the process of value creation in manufacturing and service sector.
Learning outcomes
At the end of this course, students should be able to:
-interpret the role of operations in the process of value creation;
-explain the linkages between strategic, tactical and operational level of company management;
- design simple production processes and apply the basic methods used in this field;
- able to evaluate the alignment between the production process design and the corporate strategy
-explain the modern concepts and tool used by management in production process that relates to digital economy (Industry 4.0, Internet of things);
-compare quality management systems applied within companies and quality assurance on a national scale;
-illustrate how operations relates to other business functions;
- be able to apply methods and tehniques of quality management within production processes in manufacturing and services;
- understand the character and nature of quality management system based on ISO 9000;
- know economics of quality management and various models and measures of quality costs.
Syllabus
  • Topics of the lectures:
  • 1. Operational management and quality
  • 2. Statistical quality management
  • 3. Designing quality products and services
  • 4. Processes, technology, capacity and layout in relation to Industry 4.0
  • 5. Process management
  • 6. Demand forecasts - quantitative approach
  • 7. Production and services planning, lean production
  • 8. Product and quality management, basic concepts and history
  • 9. TQM and excellence models
  • 10. Quality management systems
  • 11.Methods and techniques used in quality management
  • 12.Institutional framework of quality management
  • 13.Customer and consumer protection system in the Czech Republic and gobally
Literature
    required literature
  • REID, R. Dan and Nada R. SANDERS. Operations management : an integrated approach. 4th ed. Hoboken: John Wiley & Sons, 2010, xxviii, 63. ISBN 9780470524589. info
  • RUSSELL, Roberta S. and Bernard TAYLOR. Operations management : creating value along the supply chain. 6th ed. Hoboken: John Wiley & Sons, 2009, xxix, 776. ISBN 9780470095157. info
  • MATEIDES, Alexander. Manažérstvo kvality : história, koncepty, metódy. Bratislava: Epos, 2006, 751 s. ISBN 8080576564. info
    recommended literature
  • IVANOV, Dmitry, Alexander TSIPOULANIDIS and Jörn SCHÖNBERGER. Global Supply Chain and Operations Management: A Decision-Oriented Introduction to the Creation of Value. Springer, 2016, 445 pp. info
  • GOETSCH, D. L. and S. DAVIS. Quality Management for Organizational Excellence: Introduction to Total Quality (8th Edition). 8th. Pearson, 2015, 448 pp. ISBN 978-0-13-379185-3. info
  • FITZSIMMONS, James A., Mona J. FITZSIMMONS and Sanjeev BORDOLOI. Service management : operations, strategy, information technology. 8th ed. New York: McGraw-Hill/Irwin, 2014, xviii, 524. ISBN 9781259010651. info
Teaching methods
The course has a form of tutorials, where the concepts of Operations management are explained in a discussion with students. The application of methods and instruments will be demonstrated on examples.
Assessment methods
The course finished with a written exam. The minimal points required to pass the test is 60 per cent. Students can take the exam provided that she/he prepared semester papers on a given topic.
Any copying, recording or leaking tests, use of unauthorized tools, aids and communication devices, or other disruptions of objectivity of exams (credit tests) will be considered non-compliance with the conditions for course completion as well as a severe violation of the study rules. Consequently, the teacher will finish the exam (credit test) by awarding grade "F" in the Information System, and the Dean will initiate disciplinary proceedings that may result in study termination.
Language of instruction
Czech
Further comments (probably available only in Czech)
Study Materials
The course is taught annually.
Information on the extent and intensity of the course: tutorial 20 hodin.
The course is also listed under the following terms Spring 2009, Autumn 2009, Autumn 2010, Autumn 2011, Autumn 2012, Autumn 2013, Autumn 2014, Autumn 2015, Autumn 2016, Autumn 2017, Autumn 2018, Autumn 2020, Autumn 2021.
  • Enrolment Statistics (Autumn 2019, recent)
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