FI:PV298 Service and Systems Thinking

PV298 Service and Systems Thinking

Faculty of Informatics
Autumn 2024

Extent and Intensity

2/0/0. 2 credit(s) (plus extra credits for completion). Type of Completion: k (colloquium).
In-person direct teaching

Teacher(s)

Francesco Caputo (lecturer)
Ing. Leonard Walletzký, Ph.D. (lecturer)
Krutika Rakesh Ambekar (assistant)
Bc. Lukáš Grossmann (assistant)

Guaranteed by

Ing. Leonard Walletzký, Ph.D.
Department of Computer Systems and Communications – Faculty of Informatics
Supplier department: Department of Computer Systems and Communications – Faculty of Informatics

Timetable

Mon 25. 11. 16:00–19:50 B410, Tue 26. 11. 14:00–15:50 A320, Wed 27. 11. 14:00–15:50 B410, Thu 28. 11. 10:00–11:50 A318, 14:00–15:50 A318, Fri 29. 11. 12:00–15:50 A320

Course Enrolment Limitations

The course is offered to students of any study field.

Course objectives

The course endeavors to provide students with a distinctive opportunity to cultivate a robust conceptual framework, enabling them to perceive problems in a holistic manner while fostering an appreciation for diverse perspectives. Building upon the foundational knowledge instilled in the 'Introduction to Service Science' course, this curriculum is meticulously designed to cultivate a diverse set of critical and reflective thinking skills. The ultimate goal is to empower students with a competitive edge, not only in theoretical comprehension but also in the practical application of their knowledge. By instilling a comprehensive understanding of the intricate interplay between technology and society, the course aims to produce graduates who are not only well-versed in theoretical principles but also adept at applying this knowledge in real-world scenarios. Through this holistic approach, students are poised to emerge as well-rounded professionals capable of addressing the complexities of the contemporary IT landscape with confidence and innovation.

Learning outcomes

The primary objective is to facilitate the development of a multifaceted and transdisciplinary acumen among students, equipping them with the capacity to comprehend the myriad risks and opportunities inherent in the evolving social and economic landscape. By focusing on the unique challenges faced by IT professionals in this dynamic environment, the course aims to empower students with a nuanced understanding, preparing them to navigate complex scenarios with agility and insight.

Syllabus

The course will offer to the student first elements about:
Service Marketing
Systems Approaches
Systems thinking
Market and Stakeholder Analysis
Value co-creation paths and approaches
Service Management between human and digital dimensions

Literature

recommended literature

- Barile S. (2023). Systems thinking and viable systems. Giappichelli, Torino.

Teaching methods

Presentations + case studies

Assessment methods

Case study & project work (12hrs of group work inc. a final presentation). The course mandates the practical application of theoretical concepts assimilated in class, directing students to explore the intricate dynamics of our social and economic sectors. To achieve this, students are tasked with selecting a specific firm for in-depth analysis, delving into the ways in which the strategies and behaviors of the chosen company exemplify the principles of service and systems thinking. The project work becomes an immersive exercise, compelling students to scrutinize the identified firm comprehensively. By articulating how the organization's strategies align with the principles of service and systems thinking, students are challenged to draw meaningful connections between theoretical frameworks and practical manifestations within the business realm. This process necessitates a nuanced understanding of how service-oriented principles and systemic thinking can be intricately interwoven to shape the strategies and operations of a modern enterprise.

FI:PV298 Service and Systems Thinking - Course Information

PV298 Service and Systems Thinking

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