PV298 Service and Systems Thinking

Fakulta informatiky
podzim 2024
Rozsah
2/0/0. 2 kr. (plus ukončení). Ukončení: k.
Vyučováno kontaktně
Vyučující
Francesco Caputo (přednášející)
Ing. Leonard Walletzký, Ph.D. (přednášející)
Krutika Rakesh Ambekar (pomocník)
Bc. Lukáš Grossmann (pomocník)
Garance
Ing. Leonard Walletzký, Ph.D.
Katedra počítačových systémů a komunikací – Fakulta informatiky
Dodavatelské pracoviště: Katedra počítačových systémů a komunikací – Fakulta informatiky
Rozvrh
Po 25. 11. 16:00–19:50 B410, Út 26. 11. 14:00–15:50 A320, St 27. 11. 14:00–15:50 B410, Čt 28. 11. 10:00–11:50 A318, 14:00–15:50 A318, Pá 29. 11. 12:00–15:50 A320
Omezení zápisu do předmětu
Předmět je otevřen studentům libovolného oboru.
Cíle předmětu
The course endeavors to provide students with a distinctive opportunity to cultivate a robust conceptual framework, enabling them to perceive problems in a holistic manner while fostering an appreciation for diverse perspectives. Building upon the foundational knowledge instilled in the 'Introduction to Service Science' course, this curriculum is meticulously designed to cultivate a diverse set of critical and reflective thinking skills. In alignment with this trajectory, the primary objective is to facilitate the development of a multifaceted and transdisciplinary acumen among students, equipping them with the capacity to comprehend the myriad risks and opportunities inherent in the evolving social and economic landscape. By focusing on the unique challenges faced by IT professionals in this dynamic environment, the course aims to empower students with a nuanced understanding, preparing them to navigate complex scenarios with agility and insight. The ultimate goal is to empower students with a competitive edge, not only in theoretical comprehension but also in the practical application of their knowledge. By instilling a comprehensive understanding of the intricate interplay between technology and society, the course aims to produce graduates who are not only well-versed in theoretical principles but also adept at applying this knowledge in real-world scenarios. Through this holistic approach, students are poised to emerge as well-rounded professionals capable of addressing the complexities of the contemporary IT landscape with confidence and innovation.
Výstupy z učení
The primary objective is to facilitate the development of a multifaceted and transdisciplinary acumen among students, equipping them with the capacity to comprehend the myriad risks and opportunities inherent in the evolving social and economic landscape. By focusing on the unique challenges faced by IT professionals in this dynamic environment, the course aims to empower students with a nuanced understanding, preparing them to navigate complex scenarios with agility and insight.
Osnova
  • The course will offer to the student first elements about:
  • Service Marketing
  • Systems Approaches
  • Systems thinking
  • Market and Stakeholder Analysis
  • Value co-creation paths and approaches
  • Service Management between human and digital dimensions
Literatura
    doporučená literatura
  • - Barile S. (2023). Systems thinking and viable systems. Giappichelli, Torino.
Výukové metody
Presentations + case studies
Metody hodnocení
Case study & project work (12hrs of group work inc. a final presentation). The course mandates the practical application of theoretical concepts assimilated in class, directing students to explore the intricate dynamics of our social and economic sectors. To achieve this, students are tasked with selecting a specific firm for in-depth analysis, delving into the ways in which the strategies and behaviors of the chosen company exemplify the principles of service and systems thinking. The project work becomes an immersive exercise, compelling students to scrutinize the identified firm comprehensively. By articulating how the organization's strategies align with the principles of service and systems thinking, students are challenged to draw meaningful connections between theoretical frameworks and practical manifestations within the business realm. This process necessitates a nuanced understanding of how service-oriented principles and systemic thinking can be intricately interwoven to shape the strategies and operations of a modern enterprise.
Vyučovací jazyk
Angličtina
Další komentáře
Studijní materiály
Předmět je vyučován každoročně.
  • Statistika zápisu (nejnovější)
  • Permalink: https://is.muni.cz/predmet/fi/podzim2024/PV298