SPP408 Approaches in Social Work - Negotiation and Mediation

Faculty of Social Studies
Autumn 2014
Extent and Intensity
1/1/0. 10 credit(s). Type of Completion: zk (examination).
Teacher(s)
PhDr. Mirka Nečasová, Ph.D. (lecturer)
Guaranteed by
prof. PhDr. Libor Musil, CSc.
Department of Social Policy and Social Work – Faculty of Social Studies
Supplier department: Department of Social Policy and Social Work – Faculty of Social Studies
Timetable
Thu 25. 9. 8:00–9:30 exP52, Thu 2. 10. 8:00–9:30 exP52, Thu 9. 10. 8:00–9:30 exP52, Thu 16. 10. 8:00–9:30 exP52, Fri 17. 10. 15:15–20:00 U33, Sat 18. 10. 9:00–18:00 U33
Course Enrolment Limitations
The course is only offered to the students of the study fields the course is directly associated with.

The capacity limit for the course is 1 student(s).
Current registration and enrolment status: enrolled: 0/1, only registered: 0/1
fields of study / plans the course is directly associated with
there are 6 fields of study the course is directly associated with, display
Course objectives
The aim of the course is to deepen knowledge and skills connected with the application of the problem solving approach and conflict resolution in social work. The emphasis is given to mediation as a process in which a neutral third-party assists the parties in reaching a mutually acceptable agreement. The mediator is a neutral person, able to understand the issues of the dispute and knowledgeable about the mediation process who focuses the parties on their values and interests rather than on the conflict and on the positions they have taken. The aim of the interactive course is to deliver information concerning the theoretical, methodical and practical basis of conflict resolution and to experience the use of mediator skills on practical examples (role playing). Intended learning outcomes - at the end of the two-day session students:
- should have better understanding of the theory and methods of mediation process,
- be better able to reflect seriously on the mediation process and on their own communication and mediation skills,
- might be able to develop more effective personal negotiation strategy
Syllabus
  • Problem solving approach - G. Egan
  • Relationship as a working alliance; values; approach to the resistant clients
  • Mediation: characterisation of mediation; styles of mediation; family mediation
  • Overview of the mediation process: five stages of mediation, cultural factors in mediation and negotiation practice
  • Communication: map, barriers, verbal and nonverbal, active listening skills
  • Conflict: function, sources, stages, ways of dealing with
  • Advocacy and negotiation: distributive bargaining and interactive bargaining - skills
  • Stages of mediation and mediators task: Convening, Opening, Communicating, Negotiating, Closing
  • Ethical issues in mediative and collaborative processes and reflection
Literature
  • EGAN, Gerard. The skilled helper :a problem-management and opportunity-development approach to helping. 7th ed. Pacific Grove: Brooks/Cole Publishing Company, 2002, xii, 404 s. ISBN 0-534-36731-3. info
  • HOLÁ, Lenka. Mediace : způsob řešení mezilidských konfliktů. Vyd. 1. Praha: Grada, 2003, 190 s. ISBN 8024704676. info
  • KLIMEŠ, Jeroným. Partneři a rozchody. Vydání první. Praha: Portál, 2005, 239 stran. ISBN 8073670453. info
  • FISHER, Roger, William URY and Bruce PATTON. Dohoda jistá :zásady úspěšného vyjednávání. Translated by Aleš Lisa. 1. vyd. Praha: Management Press, 1994, 170 s. ISBN 80-85603-48-9. info
  • PARKINSON, Lisa. Family mediation. London: Sweet & Maxwell, 1997, xxiii, 527. ISBN 0-421-58410-6. info
  • KŘIVOHLAVÝ, Jaro. Konflikty mezi lidmi. Vyd. 2., přepracované. Praha: Portál, 2002, 189 s. ISBN 80-7178-642-X. info
  • URY, William. Jak překonat nesouhlas : zásady vyjednávání s lidmi, s nimiž nelze vyjednávat. Translated by Aleš Lisa. 5. vyd. Praha: Management Press, 2008, 129 s. ISBN 9788072611928. info
  • EGAN, Gerard and Rich MCGOURTY. Exercises in helping skills :a manual to accompany The skilled helper. 7th ed. Pacific Grove: Brooks/Cole Publishing Company, 2002, 178 s. ISBN 0-534-36732-1. info
  • FISHER, Roger, William URY and Bruce PATTON. Jak dosáhnout souhlasu : zásady úspěšného vyjednávání. Translated by Aleš Lisa. 2. vyd. Praha: Management Press, 2004, 173 s. ISBN 8072611003. info
  • URY, William. Síla a moc pozitivního nesouhlasu : jak říci ne a přesto se dohodnout. Vyd. 1. Praha: Management Press, 2007, 246 s. ISBN 9788072611638. info
Teaching methods
lecture, discussions, practical training in mediators skills
Assessment methods
DVD video recording of the model mediation and written reflection on the process
Language of instruction
Czech
Further comments (probably available only in Czech)
The course is taught each semester.
The course is also listed under the following terms Autumn 2002, Autumn 2005, Autumn 2006, Autumn 2007, Autumn 2008, Autumn 2009, Autumn 2010, Autumn 2011, Autumn 2012, Autumn 2013.
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