SPRn4408 Approaches in Social Work - Negotiation and Mediation

Faculty of Social Studies
Autumn 2024
Extent and Intensity
1/1/0. 10 credit(s). Type of Completion: zk (examination).
In-person direct teaching
Teacher(s)
Mgr. et Mgr. Ondřej Ipser (lecturer)
doc. PhDr. Monika Punová, Ph.D. (seminar tutor)
Guaranteed by
doc. PhDr. Monika Punová, Ph.D.
Department of Social Policy and Social Work – Faculty of Social Studies
Supplier department: Department of Social Policy and Social Work – Faculty of Social Studies
Timetable
Tue 24. 9. 16:00–17:40 U53, Tue 1. 10. 16:00–17:40 U53, Tue 8. 10. 16:00–17:40 U53, Tue 22. 10. 16:00–17:40 U53, Tue 29. 10. 16:00–17:40 U53
  • Timetable of Seminar Groups:
SPRn4408/01: Fri 18. 10. 9:00–16:30 U35, Sat 19. 10. 9:00–15:00 U53
Course Enrolment Limitations
The course is only offered to the students of the study fields the course is directly associated with.

The capacity limit for the course is 30 student(s).
Current registration and enrolment status: enrolled: 29/30, only registered: 0/30
fields of study / plans the course is directly associated with
there are 8 fields of study the course is directly associated with, display
Course objectives
The aim is to deepen the knowledge and skills that enable the use of a problem-solving approach and the theory of negotiation and conflict resolution in the field of counselling and mediation when working with clients. Emphasis is placed on mediation as a process in which the social worker – mediator mediates negotiations with the disputing parties and helps them to reach a mutually acceptable agreement. The course includes a presentation of mediation at the criminal and civil levels and practical training of selected skills of a mediator using examples. It will include practical materials and instructional videos.
Learning outcomes
At the end of the course, students should be able to understand the theoretical, methodical and practical basis of conflict resolution and negotiation in social work, to reflect the process of negotiation and mediation and his/her communication and negotiation skills and develop and flourish his/her personal negotiation strategies. He should be familiar with the techniques of professional interview and the rules of mediation.
Syllabus
  • An excursion into the history of mediation, mediation from the perspective of multidisciplinarity, principles and goals of mediation in general. Division of mediation into mediation in criminal proceedings and civil mediation Probation and Mediation Service, objectives, principles, methodologies, the Probation and Mediation Service Act, the training process of probation officers and assistants. Techniques of working with clients, course of consultations, preparation for mediation. Goals and techniques of a professional interview, interview phase. Ways of connecting to a client in communication. Civil mediation – characteristics of mediation and mediation styles, mediation in the family area – phases of separation, defensive reactions and asymmetry, manipulation, fantasy figures. verview of the mediation process: five stages of mediation, cultural factors in mediation and negotiation practice Communication: map, barriers, verbal and nonverbal, active listening skills Conflict: function, sources, stages, ways of dealing with Advocacy and negotiation: distributive bargaining and interactive bargaining - skills Stages of mediation and mediators task: Convening, Opening, Communicating, Negotiating, Closing Ethical issues in mediative and collaborative processes and reflection
Literature
    required literature
  • BROŽOVIČOVÁ, Klára and Mirka NEČASOVÁ. Možnosti využití mediace jako metody sociální práce v reakci na výzvy současné doby (Possibilities of Using Mediation as a Method of Social Work in Response to Current Challenges). Sociální práce - Sociálna práca. Brno: Asociace vzdělavatelů v sociální práci, 2021, vol. 21, No 5, p. 106-121. ISSN 1213-6204. URL info
  • DVOŘÁKOVÁ, Lenka and Mirka NEČASOVÁ. Mediace jako metoda sociální práce, nebo samostatný vzor jednání? (Mediation as a Method of Social Work or Unique Behavioral Pattern?). Sociální práce - Sociálna práca. Brno: Asociace vzdělavatelů v sociální práci, 2019, vol. 19, No 5, p. 70-86. ISSN 1213-6204. URL info
  • PLAMÍNEK, Jiří. Mediace : nejúčinnější lék na konflikty. První vydání. Praha: Grada, 2013, 168 stran. ISBN 9788024750316. URL info
  • ŠIŠKOVÁ, Tatjana. Facilitativní mediace : řešení konfliktu prostřednictvím mediátora. Vyd. 1. Praha: Portál, 2012, 207 s. ISBN 9788026200918. info
  • HOLÁ, Lenka. Mediace v teorii a praxi. Vyd. 1. Praha: Grada, 2011, 270 s. ISBN 9788024731346. URL info
    recommended literature
  • HOLÁ, Lenka, Naděžda ROZEHNALOVÁ and Martina URBANOVÁ. Mediace a možnosti využití v praxi. Vyd. 1. Praha: Grada, 2013, 512 s. ISBN 9788024741093. URL info
  • POTOČKOVÁ, Dana. Nejlepší je domluvit se, aneb, Průvodce mediačním procesem. 1. vyd. Praha: Alfom, 2013, 197 s. ISBN 9788087785003. info
  • FISHER, Roger, William URY and Bruce PATTON. Jak dosáhnout souhlasu : zásady úspěšného vyjednávání. Translated by Aleš Lisa. 3. vyd. Praha: Management Press, 2011, 173 s. ISBN 9788072612260. info
  • BUSH, Robert A. Baruch and Joseph P. FOLGER. The promise of mediation : the transformative approach to conflict. Rev. ed. San Francisco: Jossey-Bass, 2005, xiii, 287. ISBN 0787974838. info
  • HOLÁ, Lenka. Mediace : způsob řešení mezilidských konfliktů. Vyd. 1. Praha: Grada, 2003, 190 s. ISBN 8024704676. info
  • WINSLADE, John and Gerald MONK. Narrative mediation : a new approach to conflict resolution. 1st ed. San Francisco: Jossey-Bass, 2000, xviii, 261. ISBN 0787941921. info
Teaching methods
lecture, discussions, practical training in mediators skills
Assessment methods
DVD video recording of the model mediation and written reflection on the process
Language of instruction
Czech
Further comments (probably available only in Czech)
Study Materials
The course is taught annually.
The course is also listed under the following terms Autumn 2019, Autumn 2020, Autumn 2021, Autumn 2022, Autumn 2023.
  • Enrolment Statistics (recent)
  • Permalink: https://is.muni.cz/course/fss/autumn2024/SPRn4408