SPRn4102 Approaches in Social Work - Negotiation and Mediation

Faculty of Social Studies
Autumn 2023

The course is not taught in Autumn 2023

Extent and Intensity
1/1/0. 5 credit(s). Type of Completion: zk (examination).
Teacher(s)
PhDr. Mirka Nečasová, Ph.D. (lecturer)
Guaranteed by
PhDr. Mirka Nečasová, Ph.D.
Department of Social Policy and Social Work – Faculty of Social Studies
Supplier department: Department of Social Policy and Social Work – Faculty of Social Studies
Course Enrolment Limitations
The course is offered to students of any study field.
Course objectives
The goal is to deepen the knowledge and skills that allow students to use the problem-solving theory and the theory of negotiation and conflict resolution in the field of counselling and mediation when working with clients. At the same time, the emphasis is on mediation as a process in which a social worker - mediator mediates negotiations between the disputing parties and helps them reach a mutually acceptable agreement. The course includes a presentation of mediation and practical training of selected mediator skills using examples.
Learning outcomes
At the end of the course, students should be able to understand the theoretical, methodical and practical basis of conflict resolution and negotiation in social work, to reflect the process of negotiation and mediation and his/her communication and negotiation skills and develop and flourish his/her negotiation strategies for helping clients and promoting the mission of social work in postmodern society.
Syllabus
  • Negotiation and mediation - history, importance of negotiation and mediation at the turn of the time, institutional and legislative background
  • Mediation as mediation, representation and negotiation in various areas of social work
  • Characteristics of basic approaches in the field of negotiation and mediation - evaluative and facilitative mediation
  • Characteristics of basic approaches in the field of negotiation and mediation - transformative, restorative and narrative mediation
  • Relationship and values - forms of relationship, relationship as a working alliance; the importance of values
  • Facilitative mediation - demonstration, mediation technique - phases, mediator's role
  • Conflict theory - functions, sources, cycle, methods of conflict resolution
  • Negotiation theory - distributive and constructive, basic characteristics
  • Constructive negotiation: separating people from the problem; separation of positions and interests; searching for alternatives; using objective criteria
  • The basic phase of the mediation process
  • Negotiating with  problem people, coercive tactics
  • Selected ethical problems of mediation, mediator's code of ethics
  • Test
Literature
    required literature
  • BRZOBOHATÝ, Robin, Lenka POLÁKOVÁ, Tomáš HORÁČEK, Veronika VRÁBEL PORTEŠ and Tereza HANAJOVÁ. Rukověť mediátora, aneb, Co je dobré vědět nejen ke zkouškám mediátora. 2., rozšířené a podstatn. Praha: Wolters Kluwer, 2022, xviii, 304. ISBN 9788076760370. info
  • BROŽOVIČOVÁ, Klára and Mirka NEČASOVÁ. Možnosti využití mediace jako metody sociální práce v reakci na výzvy současné doby (Possibilities of Using Mediation as a Method of Social Work in Response to Current Challenges). Sociální práce - Sociálna práca. Brno: Asociace vzdělavatelů v sociální práci, 2021, vol. 21, No 5, p. 106-121. ISSN 1213-6204. URL info
  • DVOŘÁKOVÁ, Lenka and Mirka NEČASOVÁ. Mediace jako metoda sociální práce, nebo samostatný vzor jednání? (Mediation as a Method of Social Work or Unique Behavioral Pattern?). Sociální práce - Sociálna práca. Brno: Asociace vzdělavatelů v sociální práci, 2019, vol. 19, No 5, p. 70-86. ISSN 1213-6204. URL info
  • FISHER, Roger, William URY and Bruce PATTON. Jak dosáhnout souhlasu : zásady úspěšného vyjednávání. Translated by Aleš Lisa. 4. vydání. Praha: Management Press, 2015, 175 stran. ISBN 9788072612994. info
  • POTOČKOVÁ, Dana. Nejlepší je domluvit se, aneb, Průvodce mediačním procesem. 1. vyd. Praha: Alfom, 2013, 197 s. ISBN 9788087785003. info
  • ŠIŠKOVÁ, Tatjana. Facilitativní mediace : řešení konfliktu prostřednictvím mediátora. Vyd. 1. Praha: Portál, 2012, 207 s. ISBN 9788026200918. info
  • BUSH, Robert A. Baruch and Joseph P. FOLGER. The promise of mediation : the transformative approach to conflict. Rev. ed. San Francisco: Jossey-Bass, 2005, xiii, 287. ISBN 0787974838. info
  • WINSLADE, John and Gerald MONK. Narrative mediation : a new approach to conflict resolution. 1st ed. San Francisco: Jossey-Bass, 2000, xviii, 261. ISBN 0787941921. info
    not specified
  • URBANOVÁ, Martina. Mediace v praxi optikou empirického výzkumu. 1st ed. Praha: Wolters Kluwer, 2020, 376 pp. Právní monografie. ISBN 978-80-7598-933-8. info
  • Průvodce rodinnou mediací. Edited by Tatjana Šišková. Vydání první. Praha: Portál, 2016, 251 stran. ISBN 9788026211570. info
  • HOLÁ, Lenka, Naděžda ROZEHNALOVÁ and Martina URBANOVÁ. Mediace a možnosti využití v praxi. Vyd. 1. Praha: Grada, 2013, 512 s. ISBN 9788024741093. URL info
  • HOLÁ, Lenka. Mediace : způsob řešení mezilidských konfliktů. Vyd. 1. Praha: Grada, 2003, 190 s. ISBN 8024704676. info
  • EGAN, Gerard. The skilled helper :a problem-management and opportunity-development approach to helping. 7th ed. Pacific Grove: Brooks/Cole Publishing Company, 2002, xii, 404 s. ISBN 0-534-36731-3. info
Teaching methods
lecture, reading, discussions, practical training in mediators´ skills, mediation record´ reflection
Assessment methods
Continuous reading of assigned literature (approx. 130 pages of Czech text and approx. 80 pages of English text - 1 credit), audiovisual creation on the topic (creation of a video recording of mediation - 1 credit) and essay (reflection of the process and result of audiovisual creation using compulsory reading in the range of approx. 8 standard pages - 1 credit), final written exam - test (10 open-ended questions, you need to get at least 18 out of 30 points - 1 credit). Activity at seminars and mandatory participation of at least 80% is required (1 credit).
Language of instruction
Czech
Teacher's information
Literature to be studied is described in greater detail in the more concrete syllabus found in Study Materials of IS (Information System). All important supplements and materials will also be posted there during the course.
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