ESF:MKV_RKMD Comm & Manag. Skills Training - Course Information

MKV_RKMD Communication and Managerial Skills Training

Extent and Intensity

0/0. 4 credit(s). Type of Completion: z (credit).

Teacher(s)

Ing. Daria Kuchařová (lecturer)
doc. PhDr. Růžena Lukášová, CSc. (lecturer)
Ing. Jana Godarová, Ph.D. (assistant)

Guaranteed by

doc. PhDr. Růžena Lukášová, CSc.
Department of Public Economics – Faculty of Economics and Administration
Contact Person: Mgr. Kateřina Kociánová
Supplier department: Department of Public Economics – Faculty of Economics and Administration

Timetable

Sat 23. 2. 8:30–11:50 P312, Sat 9. 3. 8:30–11:50 P312, Sat 16. 3. 8:30–11:50 P312, Sat 27. 4. 8:30–11:50 P312

Course Enrolment Limitations

The course is also offered to the students of the fields other than those the course is directly associated with.

fields of study / plans the course is directly associated with

• Service Science, Management and Engineering (programme FI, N-AP)
• Public Economics and Administration (programme ESF, N-HPS)

Course objectives

Effective communication is considerably important for people in managerial positions of public sector organizations as it strongly affects the effectiveness of the organization and the quality of the services provided by this organization. Therefore, the development and perfection of communication skills, which is what the course focuses on, is an important part of preparing students for their practical life.

The introductory blocks concentrate on basic communication skills necessary for succeeding in any negotiations, the following blocks focus on the development of selected managerial skills.

The main objective is to develop students’ skills:
- to be effective in conveying information;
- to be effective in asking questions, listening, making arguments and overcoming objections;
- in presenting their proposals, information, etc.;
- in leading the appraisal interview;
- in negotiating;
- to be assertive in communication.

Syllabus

• The lessons take the form of four workshops in which both lectures and tutorials are combined.
• Thematic blocks:
• 1. Communication process, verbal and nonverbal communication. Significance of effective communication for management, possibilities and methods for the development of communication skills. Principles of efficient verbal and nonverbal communication. Personality communication types, efficient strategies for dealing with individual types. Presentation and analysis of "Our Colleague - Our Customer" educational video.
• 2. Basic communication skills. Asking questions - question types, advantages and disadvantages of individual types. Active listening – significance of listening, development of listening skills. Efficient argumentation and persuasion - choice of arguments, formulation of arguments, building arguments. Overcoming objections - objection types, procedure of overcoming objections. Effective presentation - preparation and structure of presentation, effective verbal and nonverbal communication during presentation, visual aids - their significance, principles of their effective use.
• 3. Assertiveness and its significance. Assertive, passive and aggressive behavior - characteristics, consequences for managerial work. Assertive rights, assertive techniques. Intrapersonal and interpersonal contribution of assertive thinking and behavior. Basic assertiveness skills: giving praise and criticism, making an assertive request, refusing an unacceptable request, reactions to justified criticism, reactions to unjustified criticism. Presentation and analysis of "Communication Intelligence" educational video.
• 4. Interviews with colleagues – kinds, significance, principles of effective leadership. Selection interview, appraisal interview. Preparation for and principles of effective realization. Negotiating. Preparation for negotiating, negotiating styles. Individual and team negotiation. Presentation and analysis of "Appraisal Interview" educational video.

Literature

• MATĚJKA, Marek and Pavel VIDLAŘ. Vše o přijímacím pohovoru : jak poznat druhou stranu. 1. vyd. Praha: Grada, 2002, 193 s. ISBN 8024702150. info
• HOSPODÁŘOVÁ, Ivana. Veřejná prezentace od A do Z. Illustrated by Zuzana Holečková. 1. vyd. Praha: Expertis, 1997, 71 s. ISBN 80-902446-1-0. info
• KŘIVOHLAVÝ, Jaro. Tajemství úspěšného jednání. 1. vyd. Praha: Grada, 1995, 162 s. ISBN 80-85623-84-6. info

Assessment methods

Students’ knowledge will be checked using the evaluation of an assigned semester paper (for more information on assignments of papers corrected by tutors see the Study Guide) and using the final test, which will predominantly focus on the students’ ability to apply the acquired knowledge in specific situations. The conditions for granting a credit include a successful elaboration of the assigned paper and passing the credit test.

Language of instruction

Czech

Further comments (probably available only in Czech)

The course is taught annually.
General note: nezapisují si studenti, kteří absolvovali předmět KVRD.

• Enrolment Statistics (Spring 2013, recent)
  
• Permalink: https://is.muni.cz/course/econ/spring2013/MKV_RKMD