PV202 Service Systems Laboratory
Faculty of InformaticsSpring 2017
- Extent and Intensity
- 0/0/2. 2 credit(s). Recommended Type of Completion: k (colloquium). Other types of completion: z (credit).
- Teacher(s)
- doc. Mouzhi Ge, Ph.D. (lecturer)
Ing. Leonard Walletzký, Ph.D. (lecturer)
Mgr. Jitka Kitner (assistant) - Guaranteed by
- doc. RNDr. Eva Hladká, Ph.D.
Department of Computer Systems and Communications – Faculty of Informatics
Supplier department: Department of Computer Systems and Communications – Faculty of Informatics - Timetable
- Thu 23. 3. 16:00–19:50 A318, Fri 24. 3. 12:00–15:50 A318, Mon 27. 3. 10:00–13:50 D3, Tue 28. 3. 14:00–17:50 A321
- Prerequisites
- Preconditions for this course are: (1) capability of autonomous work; (2) English; (3) wish to work as a member of a team;
- Course Enrolment Limitations
- The course is also offered to the students of the fields other than those the course is directly associated with.
The capacity limit for the course is 20 student(s).
Current registration and enrolment status: enrolled: 0/20, only registered: 0/20, only registered with preference (fields directly associated with the programme): 0/20 - fields of study / plans the course is directly associated with
- there are 40 fields of study the course is directly associated with, display
- Course objectives
- The goal of the course is about to preset the students different methods to analyse, provide and manage the services. Students can participate on presentations held by foreign collaborator of the laboratory, meet the real problems and help with their solution. The content of the course is improved continuously.
- Syllabus
- 1. Debora Sarno, University of Salerno: Operations management and organization
Operations Management deals with the design, operation, and improvement of the systems that create and deliver a firm’s primary products and services. This course aims to introduce students to the field of operations management, one of the pillar disciplines of Service Science, using a systems approach. Focusing on the production planning process, which is the basis of Enterprise Resource Planning (ERP) systems, each phase of the “push” process is described, and real cases are collectively discussed. The “pull” approach of the Toyota Production Systems is also analysed. Moreover, new trends in production and service management are explored, with a focus on the new Industrial Revolution called Industry 4.0 and the role of IT and ICT.
- 1. Debora Sarno, University of Salerno: Operations management and organization
- Teaching methods
- Lectures, work in labs
- Assessment methods
- Final report about achieved results, class presentation.
- Language of instruction
- Czech
- Further Comments
- Study Materials
The course is taught each semester.
- Enrolment Statistics (Spring 2017, recent)
- Permalink: https://is.muni.cz/course/fi/spring2017/PV202