FC6010 Management of quality of trade and services

Faculty of Education
Spring 2019
Extent and Intensity
2/0/0. 3 credit(s). Type of Completion: k (colloquium).
Teacher(s)
RNDr. Barbora Onderková (lecturer)
Mgr. Ing. Peter Marinič, Ph.D. (lecturer)
Ing. Pavla Stejskalová (lecturer), Mgr. Jiří Šibor, Ph.D. (deputy)
Guaranteed by
doc. RNDr. Petr Sládek, CSc.
Department of Physics, Chemistry and Vocational Education – Faculty of Education
Contact Person: Jana Jachymiáková
Supplier department: Department of Physics, Chemistry and Vocational Education – Faculty of Education
Timetable of Seminar Groups
FC6010/Kombi01: Sat 23. 2. 13:00–14:50 učebna 1, Sat 9. 3. 13:00–14:50 učebna 5, Sat 16. 3. 18:00–19:50 učebna 5, Sat 30. 3. 18:00–19:50 učebna 5, P. Stejskalová
FC6010/Prez01: Mon 16:00–17:50 laboratoř 84, P. Stejskalová
Course Enrolment Limitations
The course is only offered to the students of the study fields the course is directly associated with.
fields of study / plans the course is directly associated with
there are 8 fields of study the course is directly associated with, display
Course objectives
The course is focused on acquiring knowledge and skills of quality management. Attention is paid to the field of trade and services. The subject reflects the latest information in quality control and current legislation at national and EU level.
Learning outcomes
The aim of the course is to provide an overview of the basic principles of quality management system, and the possibilities of using the ISO system in the management of the organization. Students will be able to use information about the quality management system for education and will be able to orientate in the professional literature. Student will understand the types of quality certificates and will have the basic information for the application of quality in employment.
Syllabus
  • Session 1:
    Introduction to quality. History of quality. Basic concepts. The reasons for the interest about quality. Quality characteristics. Process approach. Standards of ISO. Specifics of services quality. Strategy of national quality policy. Czech Quality Program. The EU's approach to quality. Regulated and unregulated sphere. Legislation of the Czech Republic and the EU.
  • Session 2:
    Organizational requirements on the Quality Management System. Requirements on management in Quality Management System. Document management. Quality Manual. Inputs and outputs for review. Disagreement. Corrective actions.
  • Session 3:
    Precautions. Review. Tools and methods of quality control. PDCA. Pareto rule. 7 traditional tools of quality management. Quality and service. Types of services.
  • Session 4:
    Consumer protection. Consumer rights by CI. Consumer protection in the EU. Legal consumer protection in Czech Republic. Supervisory authorities. Technical standardization. Metrology. Czech Metrology Institute. 7 management tools.
Literature
    required literature
  • VEBER, Jaromír. Řízení jakosti a ochrana spotřebitele (Quality management and consumer protection). první. Praha: Grada Publishing, 2002, 163 pp. ISBN 80-247-0194-4. info
  • NENADÁL, Jaroslav. Moderní systémy řízení jakosti :quality management. 2. dopl. vyd. Praha: Management Press, 2002, 282 s. ISBN 80-7261-071-6. info
    recommended literature
  • VEBER, Jaromír. Management kvality a environmentu : učební text vedlejší specializace management kvality, environmentu, bezpečnosti a ochrany zdraví při práci. 1. vyd. V Praze: Vysoká škola ekonomická v Praze, nakladatelství Oeconomica, 2003, 157 s. ISBN 8024502895. info
  • NENADÁL, Jaroslav. Měření v systémech managementu jakosti. 2. dopl. vyd.. Praha: Management Press, 2004, 335 s. ISBN 8072611100. info
Teaching methods
Lecture, discussion, examples from practice
Assessment methods
Final oral colloquium
Language of instruction
Czech
Further comments (probably available only in Czech)
Study Materials
The course is taught annually.
Information on the extent and intensity of the course: 8 hodin.
The course is also listed under the following terms Spring 2020, Spring 2021, Spring 2022, Spring 2023, Spring 2024, Spring 2025.
  • Enrolment Statistics (Spring 2019, recent)
  • Permalink: https://is.muni.cz/course/ped/spring2019/FC6010