PdF:FC6010 Management of quality of trade - Course Information

FC6010 Management of quality of trade and services

Extent and Intensity

2/0/0. 3 credit(s). Type of Completion: k (colloquium).

Teacher(s)

Mgr. Ing. Peter Marinič, Ph.D. (lecturer)
Ing. Pavla Stejskalová (lecturer)
Bc. Ing. Nikola Straková, PhD. (lecturer)

Guaranteed by

doc. RNDr. Petr Sládek, CSc.
Department of Physics, Chemistry and Vocational Education – Faculty of Education
Contact Person: Jana Jachymiáková
Supplier department: Department of Physics, Chemistry and Vocational Education – Faculty of Education

Timetable of Seminar Groups

FC6010/Kombi01: Sat 29. 2. 8:00–11:50 učebna 5, Sat 28. 3. 8:00–11:50 učebna 5, N. Straková
FC6010/Prez01: Tue 8:00–9:50 laboratoř 84, N. Straková

Course Enrolment Limitations

The course is only offered to the students of the study fields the course is directly associated with.

fields of study / plans the course is directly associated with

there are 8 fields of study the course is directly associated with, display

Course objectives

The course is focused on acquiring knowledge and skills of quality management. Attention is paid to the field of trade and services. The subject reflects the latest information in quality control and current legislation at national and EU level.

Learning outcomes

The aim of the course is to provide an overview of the basic principles of quality management system, and the possibilities of using the ISO system in the management of the organization. Students will be able to use information about the quality management system for education and will be able to orientate in the professional literature. Student will understand the types of quality certificates and will have the basic information for the application of quality in employment.

Syllabus

• Session 1:
  Introduction to quality. History of quality. Basic concepts. The reasons for the interest about quality. Quality characteristics. Process approach. Standards of ISO. Specifics of services quality. Strategy of national quality policy. Czech Quality Program. The EU's approach to quality. Regulated and unregulated sphere. Legislation of the Czech Republic and the EU.
• Session 2:
  Organizational requirements on the Quality Management System. Requirements on management in Quality Management System. Document management. Quality Manual. Inputs and outputs for review. Disagreement. Corrective actions.
• Session 3:
  Precautions. Review. Tools and methods of quality control. PDCA. Pareto rule. 7 traditional tools of quality management. Quality and service. Types of services.
• Session 4:
  Consumer protection. Consumer rights by CI. Consumer protection in the EU. Legal consumer protection in Czech Republic. Supervisory authorities. Technical standardization. Metrology. Czech Metrology Institute. 7 management tools.

Literature

required literature
• VEBER, Jaromír. Řízení jakosti a ochrana spotřebitele (Quality management and consumer protection). první. Praha: Grada Publishing, 2002, 163 pp. ISBN 80-247-0194-4. info
• NENADÁL, Jaroslav. Moderní systémy řízení jakosti :quality management. 2. dopl. vyd. Praha: Management Press, 2002, 282 s. ISBN 80-7261-071-6. info

recommended literature
• VEBER, Jaromír. Management kvality a environmentu : učební text vedlejší specializace management kvality, environmentu, bezpečnosti a ochrany zdraví při práci. 1. vyd. V Praze: Vysoká škola ekonomická v Praze, nakladatelství Oeconomica, 2003, 157 s. ISBN 8024502895. info
• NENADÁL, Jaroslav. Měření v systémech managementu jakosti. 2. dopl. vyd.. Praha: Management Press, 2004, 335 s. ISBN 8072611100. info

Teaching methods

Lecture, discussion, examples from practice

Assessment methods

Final oral colloquium

Language of instruction

Czech

Further comments (probably available only in Czech)

Study Materials
The course is taught annually.
Information on the extent and intensity of the course: 8 hodin.

• Enrolment Statistics (Spring 2020, recent)
  
• Permalink: https://is.muni.cz/course/ped/spring2020/FC6010