ISKM02 DISRI

Faculty of Arts
Autumn 2024
Extent and Intensity
1/1/0. 5 credit(s). Type of Completion: zk (examination).
Synchronous online teaching
Teacher(s)
doc. PhDr. Jiří Kudrnáč, CSc. (lecturer)
Mgr. Roman Sellner Novotný (lecturer)
doc. Mgr. Čeněk Šašinka, Ph.D. (lecturer)
PhDr. Ladislava Zbiejczuk Suchá, Ph.D. (lecturer)
Bc. Tereza Procházková (assistant)
Bc. Eliška Janečková (seminar tutor)
Guaranteed by
doc. PhDr. Jiří Kudrnáč, CSc.
Department of Information and Library Studies – Faculty of Arts
Contact Person: Mgr. Alice Lukavská
Supplier department: Department of Information and Library Studies – Faculty of Arts
Timetable
Fri 10:00–11:40 D22, except Mon 18. 11. to Sun 24. 11.
Course Enrolment Limitations
The course is only offered to the students of the study fields the course is directly associated with.
fields of study / plans the course is directly associated with
there are 7 fields of study the course is directly associated with, display
Course objectives
- Provide interdiscipline knowledge for the field of innovation and design of information and public services.
- Prepare theoretically for own proposal and realization of service design innovation.
- Introduce contemporary praxis of service design, expound the work of a service designer in different sectors.
Learning outcomes
Students will be able to understand:
- service design in field context,
- design process and using of its methods,
- specifications of developing (information) services in public sector,
- the principle of responsibility of service designer,
- design advancement levels of organizations,
- evaluation of services and its innovations.
Syllabus
  • 1. Introduction and instructions
  • 2. Service design as a field. Mapping the domain.
  • 3. Service-dominand logic. Product-service systems. Case studies.
  • 4. Design process and mindset: a workshop.
  • 5. Design process and mindset: a lecture.
  • 6. A service and its ecosystem. Participative community mapping. Wardley mapping.
  • 7. Methodology and methods of service design.
  • 8. Research and analysis.
  • 9. Ideation, prototyping, testing.
  • 10. Service design and public services. Design of library and information services. SMART Cities.
  • 11. Circular economy, circulra design.
  • 12. Ethics in design. Responsible design. Inclusive design.
  • 13. Design in praxis. The roles and work of a designer, researcher, product manager. Innovation environment. Agile process.
  • 14. Evaluation. Sesign advancement levels of organization.
Literature
  • PENIN, Lara. An introduction to service design : designing the invisible. London: Bloomsbury Visual Arts, 2018, 342 stran. ISBN 9781472572585. info
  • This is service design doing, : applying service design thinking in the real world : a practitioners' handbook. Edited by Marc Stickdorn - Adam Lawrence - Markus Hormess - Jakob Schneider. Sebastopol, CA: O'Reilly Media, 2018, xxiii, 541. ISBN 9781491927182. info
  • KNAPP, Jake. Sprint : jak vyřešit velké problémy a otestovat nové myšlenky v pouhých pěti dnech. Edited by John Zeratsky - Braden Kowitz. Vydání první. V Brně: Jan Melvil Publishing, 2017, 272 stran. ISBN 9788075550231. URL info
  • ZBIEJCZUK SUCHÁ, Ladislava, Pavla MINAŘÍKOVÁ, Roman NOVOTNÝ, Jan DELONG, Alma Leora CULÉN and Andrea GASPARINI. Knihovníci jako designéři. Případové studie o zlepšování služeb v knihovnách (Librarians as Designers: Case Studies on Improvement of Library Services). 1. vyd. Brno: Masarykova univerzita, 2016, 83 pp. 1. ISBN 978-80-210-8358-5. info
  • K čemu je design služeb? : 10 případovek z veřejné sféry. Translated by David Šmehlík - Julie Tomaňová - Adam Hazdra. Brno: Flow, 2014, 91 s. ISBN 9788090548039. info
  • STICKDORN, Mark and Jakob SCHNEIDER. This is Service Design Thinking: Basics - Tools - Cases. 5th ed. Amsterdam: BIS Publishers, 2012. ISBN 978-90-6369-279-7. info
  • BASON, Christian. Leading public sector innovation : co-creating for a better society. Portland, OR: Policy Press, 2010, ix, 278. ISBN 9781847426345. info
Teaching methods
theoretical training, lectures, workshops
Assessment methods
1. Written interview with an expert in service design, user research, user experience design or related fields.
2. Expert essay on chosen subject.
3. Written test.
Language of instruction
Czech
Further Comments
Study Materials
Listed among pre-requisites of other courses
The course is also listed under the following terms Autumn 2019, Autumn 2020, Autumn 2021, Autumn 2022, Autumn 2023.
  • Enrolment Statistics (recent)
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