MKV_RKMD Communication and Managerial Skills Training

Faculty of Economics and Administration
Spring 2025
Extent and Intensity
26/0/0. 4 credit(s). Type of Completion: z (credit).
In-person direct teaching
Teacher(s)
doc. PhDr. Růžena Lukášová, CSc. (lecturer)
Guaranteed by
doc. PhDr. Růžena Lukášová, CSc.
Department of Public Economics – Faculty of Economics and Administration
Contact Person: Jana Biskupová
Supplier department: Department of Public Economics – Faculty of Economics and Administration
Prerequisites (in Czech)
FORMA(K)
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
Course objectives
The objective of the course is to provide students with basic knowledge of effective communication for management and, using training methods, to develop students’ communication skills necessary for managing employees and negotiating with partners outside an organization. The introductory blocks concentrate on basic communication skills necessary for efficiency of communication process, the following blocks focus on the development of selected managerial skills.
Learning outcomes
At the end of the course students should have knowledge and skills to be able to:
- be effective at conveying information;
- be effective at asking questions, listening, making arguments;
- use assertive style of communication;
- prepare and make effective oral presentation;
- negotiate;
- lead an appraisal interview.
Syllabus
  • The lessons take the form of four workshops in which both lectures and tutorials are combined.
  • Thematic blocks:
  • 1. Communication process, principles of efficient verbal and nonverbal communication. Significance of effective communication for management.
  • 2. Basic communication skills. Asking questions - question types, advantages and disadvantages of individual types. Active listening, significance of listening. Efficient argumentation and persuasion - choice of arguments, formulation of arguments, building arguments. Effective presentation - preparation and structure of presentation, effective verbal and nonverbal communication during presentation, visual aids (their significance, principles of their effective use).
  • 3. Assertiveness and its significance. Assertive, passive and aggressive behavior - characteristics, consequences for managerial work. Assertive rights, assertive techniques. Intrapersonal and interpersonal contribution of assertive thinking and behavior. Basic assertiveness skills: giving praise and criticism, making an assertive request, refusing an unacceptable request, reactions to justified criticism, reactions to unjustified criticism.
  • 4. Interviews with colleagues – kinds, significance, principles of effective leading. Personality communication types, efficient strategies for dealing with individual types. Appraisal interview. Preparation for and principles of effective realization. Negotiating. Preparation for negotiating, negotiating styles.
Literature
    required literature
  • Pozitivní řízení : asertivita pro manažery. Edited by Paddy O'Brien. 3. vyd. Praha: Management Press, 2003, 212 s. ISBN 8072610775. info
  • HOSPODÁŘOVÁ, Ivana. Prezentační dovednosti. 2. upr. vyd. Praha: Kernberg Publishing, 2007, 172 s. ISBN 9788090396296. info
    recommended literature
  • KHELEROVÁ, Vladimíra. Komunikační a obchodní dovednosti manažera. 3., dopl. vyd. Praha: Grada, 2010, 144 s. ISBN 9788024735665. URL info
  • HARGIE, Owen, David DICKSON and Dennis TOURISH. Communication skills for effective management. First edition. Houndmills: Palgrave Macmillan, 2004, viii, 488. ISBN 9780333965757. info
  • MENTZEL, Wolfgang. Rozhovory se spolupracovníky. Praha: Grada, 2004, 106 s. ISBN 8024704080. info
  • MATĚJKA, Marek and Pavel VIDLAŘ. Vše o přijímacím pohovoru : jak poznat druhou stranu. 2., přeprac. a aktualiz. vy. Praha: Grada, 2007, 213 s. ISBN 9788024719726. URL info
    not specified
  • LUKÁŠOVÁ, Růžena. Rozvoj komunikačních a manažerských dovedností. Brno: Masarykova univerzita, Ekonomicko-správní fakulta, 2018. 63 stran. Elektronický studijní text..
Teaching methods
Lectures and training methods (model situations, role playing, group discussions, training videofilms)
Assessment methods
Students’ knowledge will be checked using the evaluation of an assigned semester paper and using the final written test, which will focus on the theoretical knowledge and students’ ability to apply the acquired knowledge and skills on specific practical examples. The conditions for granting a credit include a successful elaboration of the assigned paper and passing the written test (minimum level of knowledge 60%).
Language of instruction
Czech
Further comments (probably available only in Czech)
The course is taught annually.
The course is taught: in blocks.
Note related to how often the course is taught: 16 hodin.
Information on the extent and intensity of the course: tutoriál 16 hodin.
The course is also listed under the following terms Spring 2010, Spring 2011, Spring 2012, Spring 2013, Spring 2014, Spring 2015, Spring 2016, Spring 2017, Spring 2018, Spring 2019, Spring 2020, Spring 2021, Spring 2022, Spring 2023, Spring 2024.
  • Enrolment Statistics (recent)
  • Permalink: https://is.muni.cz/course/econ/spring2025/MKV_RKMD